Product and Client Relations Manager

Earthcam - Upper Saddle River, NJ

Full-time - Mid Level

Upper Saddle River, NJ

Professional, Scientific, and Technical Services

About the position

EarthCam is the global leader in providing webcam content, technology, and services. Founded in 1996, EarthCam provides live-streaming video, time-lapse construction cameras, and Software-as-a-Service (SaaS) for AI-powered visual asset management, leveraged through our intuitive Control Center 8 dashboard which integrates with leading project management software. EarthCam leads the industry with the highest resolution imagery available, to empower building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data. EarthCam's innovations include the world's first outdoor gigapixel panorama camera system, and the first ever 5G construction camera. EarthCam has documented over a trillion dollars of construction projects around the world. The company is headquartered on a 10-acre campus in northern New Jersey. We are seeking a collaborative and client-centric Product and Client Relations Manager to join our growing team. In this role, you will nurture and extend relationships with clients who host EarthCam tourism live-streaming content, ranging from small businesses to world-leading resorts, destinations, and attractions. You will present and influence decision-making, business rationale, and key findings for leadership, ensuring clients receive appropriate EarthCam resources from different departments including technical, sales, marketing, and PR. You will manage, curate, and strategically expand our public camera network while advocating for new features and functions for websites and apps that help clients deliver live-streaming content to end users. Additionally, you will seek out opportunities for growth and revenue generation built around EarthCam's current live camera network, expanding into new markets and growth verticals in collaboration with the sales team while responding to bids and RFPs. Using CRM tools, you will document and track progress and communication cadence with clients, manage media outreach for key industry press and product launches, and coordinate logistics for integrated marketing campaigns. Your goal will be to win strong industry placements, generate regular reports, drive website engagement, increase adoption, reduce churn, and manage upgrade strategy throughout the customer journey. You will also track health metrics for existing clients while monitoring top-of-funnel campaigns for new business and attend industry events and trade shows as needed.

Responsibilities

• Nurture and extend relationships with clients who host EarthCam tourism live-streaming content.
• Present and influence decision-making, business rationale, and key findings for leadership.
• Ensure clients receive appropriate EarthCam resources from different departments including technical, sales, marketing, and PR.
• Manage, curate, and strategically expand our public camera network.
• Advocate for new features and functions for websites and apps that help clients deliver live-streaming content to end users.
• Seek out opportunities for growth and revenue generation built around EarthCam's current live camera network.
• Expand into new markets and growth verticals in collaboration with the sales team while responding to bids and RFPs.
• Use CRM tools to document and track progress and communication cadence with clients.
• Manage media outreach for key industry press and product launches.
• Manage messaging, coordination, and logistics for integrated marketing campaigns.
• Win strong industry placements - both paid and organic, and generate regular reports.
• Drive website engagement, increase adoption, reduce churn, and manage upgrade strategy throughout the customer journey.
• Track health metrics for existing clients while monitoring top-of-funnel campaigns for new business.
• Attend industry events and trade shows as needed.

Requirements

• 10+ years B2C or B2B experience.
• Bachelor's degree in Marketing, Communications, or other relevant field.
• Previous experience in any of the following industries: tourism, commercial real estate, hospitality, international business, etc.
• Experienced in building B2C experiences by digging into customer needs, research, and data.
• Familiarity with experience design, including customer validation techniques and user research.
• Aptitude to explain and communicate technical functions and features.
• Strategic thinker who can drive ongoing processes while managing tactical change.
• High EQ, able to work effectively at all levels within organizations and with partners.
• Understanding of marketing, PR, sales, and client development.
• Well versed with brand building, brand equity, and relevant metrics.
• Results-focused, detail-oriented mindset.
• Self-starter with a consistent record of successfully kick-starting new initiatives and driving complex issues through analysis and resolution.
• Excellent written and communications skills.
• Ability to handle several initiatives and shift priorities as needed.

Benefits

• Health insurance (Single coverage 100% paid for by company)
• Dental and vision insurance
• 401K Plan (with aggressive company matching)
• Paid time off, plus paid holidays
• Regular free breakfasts, lunches, and snacks
• Bicycles to ride around campus
• Team BBQs and annual company Olympics