Product and Technical Service Manager (Onsite)

Arinc International Of Canada Ulc - North Charleston, SC

Part-time,Full-time - Mid Level

North Charleston, SC

10,001+ employees

About the position

As a Product and Technical Service Manager at Collins Aerospace, you will be responsible for overseeing contract and warranty administration, managing service requests, and providing customer support. This role requires a seasoned professional with extensive knowledge in product and technical service, focusing on troubleshooting complex customer issues and ensuring effective communication across teams to uphold service excellence.

Responsibilities

• Oversee and ensure proper fulfillment of contracts and warranties, conducting audits and providing estimates.
• Manage airframer service requests, drafting agreements, negotiating terms, and tracking performance.
• Serve as the primary point of contact for airframer assertions, collaborating with value streams to reach agreements.
• Troubleshoot customer issues efficiently and provide critical training on product functionalities and procedures.
• Engage in strategic planning activities to enhance service delivery and efficiency within Product Technical Service.
• Analyze data and present findings to management, ensuring complex issues are escalated appropriately.

Requirements

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
• In absence of a degree, 12 years of relevant experience.

Nice-to-haves

• Prior Technical Service or Program Management experience is preferred.
• Aerospace industry experience is preferred.
• Prior Customer-Facing experience is preferred.

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages such as pet insurance and home and auto insurance
• Birth, adoption, parental leave benefits
• Employee Assistance Plan, including up to 10 free counseling sessions
• Wellness rewards program
• Child and elder care services
• Second opinion program for medical issues