Product Application Engineer

Schweitzer Engineering Laboratories - Pullman, WA

Full-time - Entry Level

Pullman, WA

Administrative and Support Services

About the position

The Product Application Engineer at Schweitzer Engineering Laboratories, Inc. plays a crucial role in supporting and expanding the portfolio of time synchronization products within the Research and Development team. This position involves collaborating with cross-discipline engineers to develop product roadmaps, defining product requirements, conducting system validation, and providing technical support to customers. The engineer will also prepare customer-facing documentation and deliver technical presentations, ensuring that the products meet and exceed market expectations.

Responsibilities

• Develop Roadmaps: Advocate for the customer when collaborating with cross-discipline engineers and managers to prioritize roadmaps for new features and products.
• Specify Requirements: Define requirements for features and products that surpass market expectations, leveraging a strong grasp of customer needs.
• System Validation: Conduct system-level validation and interoperability testing from the customer's perspective with a concentration on quality.
• Customer Support: Provide technical product support to both internal and external customers.
• Customer Literature: Prepare customer-facing product documentation, including datasheets, marketing/sales materials, instruction manuals, release notes, and service bulletins, with meticulous attention to detail.
• Technical Presentations: Speak to large groups, whether explaining complex concepts to customers, conducting training sessions, or presenting at industry events.
• Competitor Analysis: Analyze competitor products and curate technical comparison reports.
• Define Best Practices: Develop application notes and white papers describing industry best practices.

Requirements

• Possess a bachelor's degree in engineering, computer science or related field of study.
• Have 2+ years of time synchronization experience which may include Position, navigation, and timing (PNT) technologies (GNSS, GPS, etc.), various types of oscillators (TCXO, OCXO, etc.), Precision Time Protocol (PTP; IEEE 1588), Network Time Protocol (NTP; RFC 5905), IRIG-B, and frequency distribution (10MHz, SyncE, etc.).
• Have related experience in operation technology (OT) industrial networking/automation (such as IEC 61850) and/or time sensitive telecommunications systems.
• Command strong writing, speaking and presentation skills.
• Relish rapidly learning new skills, assuming new responsibilities and working cooperatively.
• Enjoy working with customers to understand and solve their challenges with creative solutions.

Nice-to-haves

• Experience with technical documentation preparation.
• Familiarity with industry best practices in time synchronization.

Benefits

• 100% employee owned with an employer funded stock ownership plan (ESOP) and personal 401K options.
• Top tier medical, prescription, dental, vision, life, and disability insurance.
• 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• Growth and development opportunities through STEM courses, apprenticeships, tuition assistance, and engineering development programs.