Product Applications Engineer

$109,000 - $185,000/Yr

Micron Technology - Longmont, CO

Full-time - Mid Level

Longmont, CO

Computer and Electronic Product Manufacturing

About the position

Micron Technology is seeking an experienced Product Applications Engineer to support the qualification and maintenance of its Cloud and Data Center NVMe SSDs. This role involves being the technical expert for product-related inquiries and collaborating with the customer field team to ensure successful product qualifications. The engineer will also work closely with engineering teams to address customer issues and provide solutions, while maintaining product documentation and firmware portals.

Responsibilities

• Build a collaborative relationship with the customer field team to ensure customer qualification success
• Debug customer issues working with the customer field team to accelerate new product qualifications
• Work with engineering teams to provide context and priorities for debug and define appropriate customer focused solutions
• Provide internal status on customer qualification issues to senior and executive management
• Act as the product expert for features and functionality, answering customer questions and providing product documentation
• Maintain external product firmware portal and change lists for customer teams
• Conduct Pareto analysis of product issues to drive improvements in future products

Requirements

• Proven experience in the storage industry in development, validation or support roles
• Bachelor's Degree in Electrical Engineering (EE), Computer Engineering (CE) and at least 5 years of experience
• Experience performing hands-on debug to address customer issues
• Familiarity with storage relevant industry standards (PCIe, NVMe, OCP, etc.)
• Proficiency using Linux and Windows operating systems
• Experience with setting up and configuring computer hardware and software

Nice-to-haves

• Previous experience working at major OEM, Data Center or Hyperscale companies to support deployment or qualification of storage devices
• Previous experience working at major storage device companies to support qualification or issue debug of storage devices
• Previous experience using JIRA and Confluence for bug tracking and documentation
• Knowledgeable with debug of hardware and software issues at a system and SSD drive level

Benefits

• Choice of medical, dental and vision plans
• Income protection programs for illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays