Micron Technology - Longmont, CO
posted about 1 month ago
Micron Technology is seeking an experienced Product Applications Engineer to provide world-class customer field team support for the qualification and maintenance of Micron's portfolio of Cloud and Data Center NVMe SSDs. The successful candidate will excel in being the product technical expert in the NVMe cloud, data center, and enterprise product swim lanes, serving as the primary contact for the Micron customer field team in product-related support. This role is pivotal in building collaborative relationships with the customer field team to ensure customer qualification success and in debugging customer issues to accelerate new product qualifications. The Product Applications Engineer will work closely with engineering teams to provide context and priorities for debugging and to define appropriate customer-focused solutions. They will also be responsible for providing internal status updates on customer qualification issues to senior and executive management. As the product expert, the engineer will answer questions posed by customers and provide essential product documentation such as data sheets, application notes, and errata lists. Additionally, the role includes maintaining the external product firmware portal and change lists for customer teams, as well as conducting Pareto analysis of product issues to drive improvements in future products.