Product Applications Engineer

$109,000 - $260,500/Yr

Micron Technology - Longmont, CO

Full-time - Mid Level

Longmont, CO

Computer and Electronic Product Manufacturing

About the position

Micron Technology is seeking an experienced Product Applications Engineer to provide world-class customer field team support for the qualification and maintenance of Micron's portfolio of Cloud and Data Center NVMe SSDs. The successful candidate will excel in being the product technical expert in the NVMe cloud, data center, and enterprise product swim lanes, serving as the primary contact for the Micron customer field team in product-related support. This role is pivotal in building collaborative relationships with the customer field team to ensure customer qualification success and in debugging customer issues to accelerate new product qualifications. The Product Applications Engineer will work closely with engineering teams to provide context and priorities for debugging and to define appropriate customer-focused solutions. They will also be responsible for providing internal status updates on customer qualification issues to senior and executive management. As the product expert, the engineer will answer questions posed by customers and provide essential product documentation such as data sheets, application notes, and errata lists. Additionally, the role includes maintaining the external product firmware portal and change lists for customer teams, as well as conducting Pareto analysis of product issues to drive improvements in future products.

Responsibilities

• Build a collaborative relationship with the customer field team to ensure customer qualification success
• Debug customer issues working with the customer field team to accelerate new product qualifications
• Work with engineering teams to provide context and priorities for debug and define appropriate customer-focused solutions
• Provide internal status on customer qualification issues to senior and executive management
• Act as the product expert for features and functionality, answering questions posed by customers and providing product documentation such as data sheets, app notes, and errata lists
• Maintain external product firmware portal and change lists for customer teams
• Conduct Pareto analysis of product issues to drive improvements in future products

Requirements

• Proven experience in the storage industry in development, validation, or support roles
• Bachelor's Degree in Electrical Engineering (EE), Computer Engineering (CE), and at least 5 years of experience
• Experience performing hands-on debug to address customer issues
• Familiarity with storage relevant industry standards (PCIe, NVMe, OCP, etc.)
• Proficiency using Linux and Windows operating systems
• Experience with setting up and configuring computer hardware and software

Nice-to-haves

• Previous experience working at major OEM, Data Center, or Hyperscale companies to support deployment or qualification of storage devices
• Previous experience working at major storage device companies to support qualification or issue debug of storage devices
• Previous experience using JIRA and Confluence for bug tracking and documentation
• Knowledgeable with debug of hardware and software issues at a system and SSD drive level

Benefits

• Choice of medical, dental, and vision plans
• Benefit programs that help protect income if unable to work due to illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays