Product Configuration Analyst

Convey Health Solutions - Fort Lauderdale, FL

Full-time - Entry Level

Fort Lauderdale, FL

Administrative and Support Services

About the position

The Product Configuration Analyst plays a crucial role in implementing system configurations and providing ongoing support to ensure the successful delivery of technology-enabled solutions to clients. This position involves analyzing business requirements, configuring systems based on client needs, and driving process enhancements to deliver exceptional service.

Responsibilities

• Configure systems for client use based on documented client requirements using programming logic and techniques
• Analyze business requirements and provide recommendations for system configuration that will result in optimum user experience and maximized product value
• Assist the client management team with investigation and resolution of technical system issues
• Recreate, analyze, and resolve configuration issues in a timely manner through root cause analysis
• Complete internal quality assurance and user acceptance testing for work product
• Identify improvement opportunities and work cross-functionally to drive process enhancements in order to deliver best in class service to clients
• Promote performance excellence by demonstrating integrity, dedication, fairness, and accountability
• Contribute to the achievement of Convey goals and objectives by performing other duties and special projects as assigned

Requirements

• Demonstrated understanding of programming and software system logic and functionality
• Experience with Agile methods of software development
• Excellent written, verbal and interpersonal communication skills
• Ability to communicate across all levels of an organization, including senior leaders and C-suite executives
• Excellent documentation skills and a strong attention to detail
• Superior organization and time management skills
• Excellent problem-solving skills, including the ability to apply critical thinking to define problems, establish facts, and draw valid conclusions
• Ability to work independently with minimal supervision, in a fast-paced environment with potential interruptions
• Ability to manage small, medium, and large-scale projects while adhering to strict deadlines
• Advanced skill in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Visio
• Team player who contributes to the success of the department and company

Nice-to-haves

• Experience in the Medicare Managed Care environment preferred, but not required
• Project management certification or three (3) or more years of experience in a comparable or complementary position leading projects