Convey Health Solutions - Fort Lauderdale, FL
posted about 2 months ago
Full-time - Entry Level
Fort Lauderdale, FL
Administrative and Support Services
About the position
The Product Configuration Analyst plays a crucial role in implementing system configurations and providing ongoing support to ensure the successful delivery of technology-enabled solutions to clients. This position involves analyzing business requirements, configuring systems based on client needs, and driving process enhancements to deliver exceptional service.
Responsibilities
- Configure systems for client use based on documented client requirements using programming logic and techniques
- Analyze business requirements and provide recommendations for system configuration that will result in optimum user experience and maximized product value
- Assist the client management team with investigation and resolution of technical system issues
- Recreate, analyze, and resolve configuration issues in a timely manner through root cause analysis
- Complete internal quality assurance and user acceptance testing for work product
- Identify improvement opportunities and work cross-functionally to drive process enhancements in order to deliver best in class service to clients
- Promote performance excellence by demonstrating integrity, dedication, fairness, and accountability
- Contribute to the achievement of Convey goals and objectives by performing other duties and special projects as assigned
Requirements
- Demonstrated understanding of programming and software system logic and functionality
- Experience with Agile methods of software development
- Excellent written, verbal and interpersonal communication skills
- Ability to communicate across all levels of an organization, including senior leaders and C-suite executives
- Excellent documentation skills and a strong attention to detail
- Superior organization and time management skills
- Excellent problem-solving skills, including the ability to apply critical thinking to define problems, establish facts, and draw valid conclusions
- Ability to work independently with minimal supervision, in a fast-paced environment with potential interruptions
- Ability to manage small, medium, and large-scale projects while adhering to strict deadlines
- Advanced skill in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Visio
- Team player who contributes to the success of the department and company
Nice-to-haves
- Experience in the Medicare Managed Care environment preferred, but not required
- Project management certification or three (3) or more years of experience in a comparable or complementary position leading projects
