Product Data Management Associate

$40,000 - $49,600/Yr

Connection - Merrimack, NH

Full-time - Entry Level

Merrimack, NH

Social Assistance

About the position

The Product Data Management Associate at Connection plays a crucial role in the company's operations by serving as a second-level resource for all Sales affiliates within a call center structure. This position is primarily responsible for creating and maintaining Stock Keeping Units (SKUs) for all approved vendors, ensuring that all SKU creation activities adhere to vendor and program rules across various business segments. The Associate's work is vital in supporting customer-specific opportunities while also proactively developing resources, reports, and training for Sales and supporting teams. In this role, the Associate must maintain a thorough understanding of vendor programs and contract procedures to make informed decisions that ensure compliance with both vendor program requirements and company audit standards. This involves using their knowledge and experience to develop internal processes and documentation that mitigate risks related to revenue loss, vendor program sales, and potential fines. The Associate will engage in various tasks, including responding to sales requests, auditing information for accuracy, managing end-of-life SKUs, and maintaining necessary reporting information related to SKUs and vendors. The position also emphasizes the importance of building and maintaining relationships with key vendors and Sales teams, which is essential for enhancing the end-customer experience regarding licensing and contracts. The Associate will participate in training and webinars to stay updated on vendor program and product changes, ensuring they can effectively support the Sales and support teams in their efforts.

Responsibilities

• Create and maintain stock-keeping units (SKUs) per established guidelines.
• Respond to Sales and support teams regarding the creation of SKUs.
• Audit supplied information for accuracy.
• Assist with the creation and maintenance of SKUs according to internal product and program naming conventions.
• Respond to sales requests through call tracking tool within established Service Level, including P & A, new SKUs, and SKU Reporting.
• Problem-solve and use prior experience to identify potential issues in SKU creation to avoid issues with order processing.
• Manage end-of-life (EOL) SKUs.
• Assist with updates to existing SKUs.
• Assist with the maintenance of documents associated with SKU governance.
• Assist with price list management.
• Maintain necessary SKU and vendor-related reporting information.
• Create and maintain necessary price lists.
• Maintain updating of SKUs within the company ERP.
• Identify process improvements and enhancements.
• Participate in and contribute to team goals.
• Maintain Team OneNote Notebook to keep vendor and program information, along with team processes and communication notes.
• Develop and maintain key vendor and Sales team relationships.
• Increase personal knowledge of vendor programs and contract procedures.
• Attend both internal and external training and webinars to identify vendor program and product changes.
• Build relationships with Connection Sales and Support Teams, including Business Development Managers, Purchasing, Licensing Sales Specialists, and Partner Development Specialists.
• Identify the need for unique business drivers and make proposals for improved processes.
• Pursue strategies for enhancing the end-customer experience as it pertains to licensing and contracts.

Requirements

• Intermediate Microsoft Excel skills with the ability to create formulas, tables, and charts.
• Proficient in Microsoft Outlook with the ability to formulate and send professional emails.
• Working knowledge of customer relationship management systems or ERP systems.
• Working knowledge with databases to audit and update information.
• Customer-oriented with the ability to listen to and anticipate the needs of the customer.
• Routine problem solver in situations where most problems have occurred before and solutions are familiar.
• Basic to intermediate understanding of sales or product procurement operations with the ability to follow and improve processes within a vendor segment while maintaining set controls.
• Attention to detail in composing, keying, and proofing professional business materials.
• Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company.
• Process change agent with the ability to identify process improvements and system enhancements in a changing environment.
• Intermediate reasoning skills with the ability to follow established processes and controls.
• Analytical with the ability to draw conclusions from data, systematic and rational.
• Detail-oriented with item-by-item focus, meticulous attention to detail with the ability to proofread for accuracy.
• Organized state of mind with the ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines.
• Excellent customer service skills, with the ability to prioritize and multitask in a fast-paced environment.

Benefits

• Paid time off
• Volunteer time off
• 401k plans
• Medical insurance
• Free therapy visits
• Mental health coaching and tools
• Meditation resources
• Generous paid time off package including Wellness and Volunteer Time Off days