Product Delivery Manager - Acquisition Offers & Capabilities

JPMorgan Chase - Columbus, OH

Full-time - Mid Level

Columbus, OH

Credit Intermediation and Related Activities

About the position

As a Product Delivery Manager in Acquisition Offers & Capabilities (AOC), you will lead the end-to-end processes of product delivery, focusing on enhancing and optimizing customer experiences. This role involves managing dependencies, liaising with stakeholders, and creating solutions that enable successful implementations. You will work across various product groups to support major planning, delivery, and strategic needs, ensuring the health and success of the products.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Manages all key documentation as required across the area products (roadmaps, budget, planning, headcount, etc.).
• Advises and weighs in on efficiencies and processes that can help improve how the broader team and quad functions.
• Assists and/or leads special projects as needed to support the broader product.
• Acts as the single point of contact (POC) with the product portfolio team and provides product input as needed on ongoing processes, meetings, documents, etc.
• Acts broadly as a generalist across the Acquisition Offers & Capabilities (AOC) product to help connect dots, drive key conversations, and raise enhancements to how we run our product.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Superior written and oral communication skills that can quickly adapt to succinctly provide the right level of details and messaging for different levels and size of audience.
• Ability to handle changes and information that happen on the fly and in unplanned situations, find resolution to gaps and problems, and ultimately help drive the solution.
• Vocal and proactively willing to raise feedback to teams, peers, and leadership.
• Enjoys cementing strategic thinking into writing (emails, decks, etc.).

Nice-to-haves

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Previous financial services experience.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching