Product Delivery Manager Claims & Disputes

JPMorgan Chase - Columbus, OH

Full-time - Senior

Columbus, OH

Credit Intermediation and Related Activities

About the position

As a Product Delivery Manager in Fraud and Customer Protection services at JPMorgan Chase, you will shape the future of product delivery by crafting solutions that enhance customer experiences. This role involves leading end-to-end processes, managing dependencies, and liaising with stakeholders to ensure successful product implementations. You will be a key member of a team that defines the vision, creates strategies, and builds roadmaps that impact millions of customers, while fostering an inclusive culture that supports individual growth and career mobility.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.

Nice-to-haves

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Excellent verbal and written communications skills with strong leadership presence.
• Experience working with high performing teams in complex product execution.
• Display technical acumen and critical thinking skills.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching