Product Designer Digital Web Experience

$90,500 - $128,600/Yr

JetBlue Airways - Long Island City, NY

Full-time - Entry Level

Long Island City, NY

Air Transportation

About the position

The Product Designer, Digital Experience Web at JetBlue is a pivotal role that focuses on creating innovative and cohesive digital experiences across various platforms, including the component library and global website elements. This position requires a subject matter expert in User Experience (UX) and visual design, who can challenge conventional design wisdom while leveraging data to inform decisions. The Digital Experience team is dedicated to enhancing how customers interact with jetblue.com, and as a key member, the Product Designer will collaborate closely with product managers, delivery teams, and diverse stakeholders to design and implement high-quality digital solutions that align with business objectives and elevate user experiences. In this role, the Product Designer will be responsible for developing pioneering customer experiences for JetBlue's digital products. This includes designing user interfaces that engineering partners will use to create a thoughtful digital experience. The designer will also work in alignment with Brand, Marketing, and other internal creative groups to ensure consistency in brand identity. Managing development requests through Jira and other Agile processes is also a critical aspect of this position, ensuring that all design efforts are executed efficiently and effectively. The role may also involve other duties as assigned, contributing to the overall success of the Digital Experience team.

Responsibilities

• Develop pioneering and persuasive customer (user) experiences for JetBlue's Digital products
• Design customer facing user interfaces that are leveraged by engineering partners to build a thoughtful Digital experience
• Align with Brand, Marketing and other internal creative groups on our brand identity
• Collaborate across team with product managers, product leads, technology, other design Subject Matter Experts (SMEs) to drive successful attainment of business goals
• Manage these development requests via Jira and other Agile processes
• Other duties as assigned

Requirements

• High School Diploma or General Education Development (GED) Diploma
• Three (3) years' experience in product design, user experience (UX)
• Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
• Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization
• Demonstrated technical and analytic ability through a work portfolio presentation
• Experience in statistical and other quantitative and qualitative analytical methodologies
• Available for overnight travel (10%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice-to-haves

• Bachelor's Degree in related discipline
• Four (4) years' experience in product design, user experience (UX) with an emphasis on travel experience
• Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
• Working knowledge of industry standards in project management and development methodologies (Agile Methods)
• Demonstrated analytical and basic project management skills required
• Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others
• Strong customer service ethic and an understanding of how IT is ultimately delivers to the customer
• High tolerance for working in a dynamic and shifting environment
• Knowledge of technology fundamentals and concepts including Microsoft technologies
• Ability to work well with others and complete tasks with minimal supervision
• Effective time management and prioritization skills

Benefits

• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue
• Other benefits as applicable