Product Designer - EPX.xd

$134,100 - $153,000/Yr

Capital One - Richmond, VA

Full-time - Mid Level

Richmond, VA

Credit Intermediation and Related Activities

About the position

The Product Designer role at Capital One focuses on enhancing the user experience for internal Enterprise products, aimed at improving associates' efficiency and effectiveness. The position emphasizes collaboration with various teams to advocate for user needs and deliver innovative digital experiences that redefine financial activities for customers. The designer will engage in human-centered design methods, participate in product discovery, and create high-fidelity design assets while contributing to the internal design system.

Responsibilities

• Collaborate with technology, product, and business teams to uncover customer and business needs and translate them into engaging digital experiences.
• Participate in translating complex ideas into understandable concepts that enhance the product experience.
• Advocate for the customer through human-centered design methods, including discovery, research, whiteboarding sessions, and user testing.
• Champion prioritization of design-centered product enhancements grounded in research and analysis.
• Connect with design community peers by learning, sharing, and teaching.
• Support early product definition by participating in discovery sessions that uncover customer pain points and opportunities.
• Demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams.
• Participate in end-to-end product design, including creating process and user flows, wireframes, journey maps, and interaction models.
• Design within existing and create new standards to contribute to the internal design system, best practices, and guidelines.
• Support effective storytelling and presentation of visual concepts to various stakeholders.
• Create high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.

Requirements

• At least 4 years of experience with User Experience design.

Nice-to-haves

• Experience planning and/or facilitating workshops with cross-functional teams.
• Portfolio of work which includes examples of product and visual design.
• Experience working closely with developers and system architects.
• At least 2 years of experience with Complex Data Product Eco-Systems.
• At least 2 years of experience with visual design.
• At least 2 years of experience working with large Enterprise teams.
• Experience in Service Design or using Service Design methods and processes.

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace culture
• Opportunities for professional development