Product Designer

Exiger - Richmond, VA

Full-time - Mid Level

Remote - Richmond, VA

Professional, Scientific, and Technical Services

About the position

At Exiger, we are seeking a Product Designer who will be instrumental in enhancing the user experience (UX) across our product offerings. This role involves collaborating with various stakeholders, including product management, product development, and business stakeholders, to define and implement the UX for new features and product releases. The Product Designer will be responsible for managing the entire product design cycle, which includes conducting UX research and usability testing, creating design concepts, and delivering pixel-perfect user interfaces. Additionally, the designer will ensure a smooth hand-off to the development team and perform visual quality assurance upon the delivery of new product features. The role requires presenting design ideas and concepts to key stakeholders as part of the UX refinement process, ensuring design consistency across products by maintaining design kits and processes throughout the software development life cycle (SDLC). The Product Designer will also conduct research exercises with customers to validate and inform product design concepts. This position demands the ability to manage multiple design projects simultaneously while prioritizing competing responsibilities effectively. The ideal candidate will be a self-starter, capable of building out the design team in the future while also being hands-on to ensure timely deliveries. We are committed to fostering a culture of UX design quality and consistency across all products in our platform. The successful candidate will have a strong background in UX design tooling and possess excellent organizational skills, enabling them to thrive under pressure and handle multiple activities and projects efficiently. Strong problem-solving skills, initiative, and self-motivation are essential, along with superior written, verbal, and interpersonal communication skills. The candidate should have a proven track record of conducting user interviews and summarizing findings to enhance the design process, applying user-centric UX methodologies, and analyzing qualitative and quantitative data to improve user experiences.

Responsibilities

• Work with multiple stakeholders from product management and product development as well as our business stakeholders to understand and define the UX for new features added to existing product(s) or new product releases.
• Define and implement a full product design cycle from UX research & usability testing, to design concept, through creating a pixel-perfect UI, and provide final hand-off to development.
• Perform visual QA upon delivery of new product features.
• Present design ideas and concepts to key stakeholders as part of the UX refinement process.
• Ensure design consistency across products by ensuring that design kits and process are available across key stakeholders in the SDLC process.
• Run research exercises with new or existing customers to confirm and inform product design concepts.
• Work on multiple design projects at the same time while being able to understand how best to prioritize competing responsibilities.
• Be a self-starter that is capable of building out the team in the future but is also comfortable to do what needs to be done to ensure deliveries stay on task today.
• Implement a culture of UX design quality and consistency across all products in the platform.

Requirements

• A bachelor's degree
• 5+ years working as part of a product or design team for a SaaS product
• Proven project management and superior communication skills
• Experience working as part of an embedded designer on an agile product team
• Proven ability to quickly learn and adapt to a dynamic environment
• Proficient written and verbal English language skills
• Proficient in Figma, Envision, Sketch, and Pendo.

Nice-to-haves

• Experience with best of breed UX design tooling
• Strong organizational skills, including an ability to prioritize and work under pressure
• Ability to effectively handle multiple activities and projects
• Strong problem-solving skills, with the ability to address issues promptly and effectively
• Strong initiative and self-motivation
• Strong executive written, verbal and interpersonal skills
• Track record of being able to conduct user interviews and summarize those findings for utilization in the design process
• Proven experience applying user-centric UX methodologies, with ability to extract and analyze qualitative and quantitative data to improve the user experience.

Benefits

• Discretionary Time Off for all employees, with no maximum limits on time off
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid approach to working from home and in the office where applicable
• Focus on wellness and employee health through stipends and dedicated wellness programming
• Purposeful career development programs with reimbursement provided for educational certifications