Product Development Senior Manager

Verizon Communications - Basking Ridge, NJ

Full-time - Mid Level

Remote - Basking Ridge, NJ

Telecommunications

About the position

As a Product Development Senior Manager at Verizon, you will play a pivotal role in the end-to-end implementation of high-priority initiatives for several of our value brands, including Straight Talk, Total Wireless, Verizon Prepaid, Simple Mobile, Walmart Family Mobile, and Tracfone. This position is situated within the Verizon Value CRO organization and is crucial for enhancing our customer experience across all consumer touchpoints. You will be responsible for overseeing advancements in pricing, value propositions, promotions, base engagement, loyalty programs, and new product developments and launches. Your role will require you to carry each initiative's strategic intent through solution scoping and design, development, systems integration, and go-to-market execution. In this capacity, you will have significant decision-making authority and autonomy, translating functional plans into operational processes while guiding execution. You will work with minimal direction, acting as an advisor to resolve complex issues. Your responsibilities will include leading end-to-end execution across various teams, including GTS, Omni CX/UX, Digital, assisted channels, and external partners for all Value Brands. You will partner cross-functionally to capture all requirements, ensuring that customer experience and user experience considerations are integrated into all initiatives. Additionally, you will manage project timelines and deliverables, ensuring that all initiatives are launched on time and that any post-launch issues are resolved efficiently. You will also provide guidance to your team, delegating tasks to lower-banded team members while maintaining a collaborative environment. Your ability to persuade others in sensitive situations will be essential, as will your collaboration with GTM and L&D teams on training and communication aspects related to launches. You will review business requirements for new pricing initiatives, champion new pricing ideas, and evaluate opportunities for pricing differentiation, all while reporting on key metrics and conducting post-mortems on business cases.

Responsibilities

• Lead end-to-end execution across GTS, Omni CX/UX, Digital, assisted channels, and external partners for all Value Brands.
• Partner cross-functionally to capture all requirements, including CX/UX/channel.
• Lead and collaborate with all cross-functional teams, including CX, UX, Digital Ops, RA, and GTS stakeholders, to understand capabilities and constraints related to promo/pricing implementation across all business sales channels.
• Lead cross-functional testing and defect investigation/fixes.
• Perform project management end-to-end with a high sense of urgency to launch on time with the best customer experience.
• Manage key milestones and deliverables to ensure on-time implementation and resolution of post-launch issues.
• Provide guidance to subordinates within the latitude of established company policies and delegate work to lower-banded team members.
• Persuade others in sensitive and complex situations while preserving relationships.
• Collaborate with GTM & L&D teams on all aspects of training, launch elements, internal, external, and field communications.
• Review business requirements on new pricing initiatives to ensure accurate build and execution.
• Champion new pricing ideas and determine high-level feasibility.
• Understand the business case for proposed pricing and how it impacts Verizon.
• Evaluate opportunities to enhance current programs and create new opportunities for pricing differentiation, including key metrics reporting and business case post-mortems.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Willingness to travel approximately up to 25%.

Nice-to-haves

• MBA or Master's degree.
• Strong project management skills, multitasking is vital to success.
• Proficiency in MS Office/Google Suite.
• Ability to present findings and insights targeted to what the audience cares about (up to the executive level).
• Ability to influence without direct authority.