Verizon Communications - Basking Ridge, NJ
posted 3 months ago
As a Product Development Senior Manager at Verizon, you will play a pivotal role in the end-to-end implementation of high-priority initiatives for several of our value brands, including Straight Talk, Total Wireless, Verizon Prepaid, Simple Mobile, Walmart Family Mobile, and Tracfone. This position is situated within the Verizon Value CRO organization and is crucial for enhancing our customer experience across all consumer touchpoints. You will be responsible for overseeing advancements in pricing, value propositions, promotions, base engagement, loyalty programs, and new product developments and launches. Your role will require you to carry each initiative's strategic intent through solution scoping and design, development, systems integration, and go-to-market execution. In this capacity, you will have significant decision-making authority and autonomy, translating functional plans into operational processes while guiding execution. You will work with minimal direction, acting as an advisor to resolve complex issues. Your responsibilities will include leading end-to-end execution across various teams, including GTS, Omni CX/UX, Digital, assisted channels, and external partners for all Value Brands. You will partner cross-functionally to capture all requirements, ensuring that customer experience and user experience considerations are integrated into all initiatives. Additionally, you will manage project timelines and deliverables, ensuring that all initiatives are launched on time and that any post-launch issues are resolved efficiently. You will also provide guidance to your team, delegating tasks to lower-banded team members while maintaining a collaborative environment. Your ability to persuade others in sensitive situations will be essential, as will your collaboration with GTM and L&D teams on training and communication aspects related to launches. You will review business requirements for new pricing initiatives, champion new pricing ideas, and evaluate opportunities for pricing differentiation, all while reporting on key metrics and conducting post-mortems on business cases.