Product Director Consumer Bank Sales Incentive and Growth Team

JPMorgan Chase - Columbus, OH

Full-time - Senior

Columbus, OH

Credit Intermediation and Related Activities

About the position

The Product Director for the Consumer Bank Sales Incentive and Growth Team is responsible for leading product innovation and development aimed at enhancing customer experiences and driving branch performance. This role involves overseeing the product lifecycle, managing a significant incentive budget, and fostering a culture of continuous innovation within cross-functional teams. The director will leverage strategic vision to create solutions that meet client needs and support a large workforce with real-time insights and comprehensive reporting.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends and conducts competitive analysis to identify opportunities for product differentiation.
• Drives branch performance and client satisfaction through innovative incentive plans.
• Delivers real-time insights and comprehensive reporting to support branch and leadership teams.
• Creates and maintains specialized websites for targeted Consumer Bank initiatives.
• Provides critical data for various teams, including Branch Scorecard, GS&I, Compliance, and Sales practices.
• Develops advanced tools for HR Incentive Administration to support field operations.
• Manages a significant incentive budget impacting thousands of branch employees.
• Focuses on infrastructure advancement and modernization to meet evolving field support needs.

Requirements

• Proven experience in product management and development within the finance industry.
• Strong leadership skills with the ability to inspire and mentor cross-functional teams.
• Expertise in market research, competitive analysis, and product differentiation strategies.
• Experience managing large budgets and financial incentives.
• Ability to deliver real-time insights and comprehensive reporting.

Nice-to-haves

• Experience with HR incentive administration tools.
• Familiarity with customer experience metrics and branch performance strategies.
• Knowledge of modern product development methodologies.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities
• Flexible scheduling options