Product Enablement Manager

Iron Mountain - Concord, NH

Full-time - Mid Level

Concord, NH

10,001+ employees

Warehousing and Storage

About the position

The Product Enablement Manager at Iron Mountain plays a vital role in supporting the Commercial teams by providing global assistance in the rollout of innovative solutions and enhancing existing digital offerings. This position is essential for ensuring successful go-to-market product launches by equipping Sales, Pre-Sales, and Professional Services teams with the necessary product knowledge to effectively engage with customers during their transformation from physical to digital assets.

Responsibilities

• Create and continuously deliver assets such as training videos, e-learning paths and courses, talk track guides, podcasts, job aids, and product demos.
• Conduct and/or facilitate live training sessions with Sales, Pre-Sales and Professional Services teams.
• Continuously maintain training materials across required repositories to ensure they remain up to date and accurate.
• Analyze usage data to determine the success of content and trainings and adjust accordingly.
• Influence stakeholders and propose training delivery timelines.
• Partner with other functions who need to utilize the content as part of their programs.
• Partner closely with the Product Management and Marketing teams to gain the knowledge and information required to develop the content and maintain its accuracy.

Requirements

• Bachelor's degree in Business, Marketing, or a technical field (or equivalent relevant experience).
• Master's Degree Preferred.
• Ability to work in a fast-paced environment and adapt to changes in business requirements.
• Proficiency in Microsoft Office, Google Slides, Docs, Sheets with the ability to learn course design software and tools.
• Knowledge and working experience of Articulate 360, Adobe Premiere Pro, or Camtasia is desired.
• Exposure to Adult Learning Theory: understanding how adults learn and best retain information is desired.
• Ability to analyze feedback and data to determine the success of a training program.
• Ability to internalize and aggregate the knowledge given by subject matter experts and present the information in a simplistic manner.
• Ability to connect product's features and function capability to customer conversations and differentiating from competitors.
• Very strong customer service, interpersonal and communications skills (oral and written).

Nice-to-haves

• Experience in digital transformation solutions.
• Familiarity with training delivery methodologies.

Benefits

• Equal Employment Opportunity policies and accommodations for disabilities.