Product Enablement & Servicing Project Manager II - Payments - Senior Associate

JPMorgan Chase - Chicago, IL

Full-time - Mid Level

Chicago, IL

Credit Intermediation and Related Activities

About the position

As a Product Enablement & Servicing Project Manager II for Merchant Services Product at JPMorgan, you will play a crucial role in managing the life cycle of various projects within the global payment processing business. This position requires a strategic problem solver who can innovate and effectively manage the end-to-end program management of features through the Product Development Life Cycle (PDLC). Your primary focus will be on delivering value to the end-user community while ensuring that all operational impacts are considered and addressed throughout the project lifecycle. In this role, you will gain a comprehensive understanding of the end-user support teams that handle merchant inquiries within a centralized client service organization. You will actively participate in the PDLC, engaging with various teams to understand their expectations and operational impacts. This will involve organizing delivery schedules and transition timings to ensure a smooth handoff to the operational teams responsible for ongoing support. You will also be responsible for monitoring schedule and scope changes that may impact ongoing work, keeping end-user teams informed of any developments. Your accountability will extend to managing risks and issues, ensuring they are identified, reported, and followed up on until resolved. This proactive approach will be essential in maintaining project momentum and ensuring successful outcomes. Your role will include supporting teams in defining the end-to-end scope and needs across the servicing organization, managing early intake and definition processes, and driving project management efforts as features approach technical delivery. You will facilitate end-user forums, manage JIRA boards to ensure compliance with required standards, and represent operational and business readiness in various status forums. Additionally, you will communicate effectively with management, develop presentations for senior leaders, and monitor project progress while identifying and escalating potential blockers as needed. Building rapport with peers and stakeholders will be key to achieving project goals and fostering a collaborative work environment.

Responsibilities

• Support teams in defining end to end scope and needs across the entire servicing organization, including impacts on operations.
• Own and drive end to end project management of features nearing technical delivery and operational impact.
• Manage transitions at critical points in the lifecycle.
• Support end user forums agenda development and facilitate meetings.
• Manage JIRA boards for partners to ensure details follow required standards to ensure that information needed at transition is ready in a timely manner.
• Ensure detailed understanding to represent operational and business readiness in APR Status forums, take action items back to team, and ensure resolution.
• Ensure that epics meet minimum viable epic requirements, review regularly and work with teams to obtain details/ensure planning for future.
• Communicate with management and develop effective presentations and project update materials suitable for senior leaders and resolve issues through broad decision making.
• Monitor aligned projects and backlog, evaluate progress and quality, manage issue resolution, and identify potential blockers or obstacles and escalate issues as needed.
• Actively invest in building rapport with peers and stakeholders.
• Demonstrate strong interpersonal and influencing skills, including the ability to work with colleagues at all levels and achieve goals without direct controls over resources.

Requirements

• Proven experience in project management within a financial services or technology environment.
• Strong understanding of the Product Development Life Cycle (PDLC) and operational readiness processes.
• Experience with JIRA or similar project management tools.
• Excellent communication skills, both verbal and written, with the ability to present to senior leadership.
• Strong analytical and problem-solving skills, with a focus on risk management and issue resolution.
• Ability to build relationships and influence stakeholders at all levels.

Nice-to-haves

• Experience in payment processing or merchant services.
• Familiarity with agile methodologies and frameworks.
• Knowledge of data security and fraud prevention in payment systems.

Benefits

• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Professional development opportunities and training programs.