Product Engagement Manager

Tyler Technologies - Overland Park, KS

Full-time

Overland Park, KS

Professional, Scientific, and Technical Services

About the position

The Product Engagement Manager is responsible for leading the recruitment, organization, and management of the adoption of the Municipal Justice application by new customers and existing clients. This role is pivotal in guiding customers from early adoption to full activation of their usage, especially for products that require significant configuration and integration.

Responsibilities

• Identify and engage potential new customers and existing clients, facilitating their initial experience with the Municipal Justice cloud application.
• Assist customers in navigating the early stages of adoption, providing support and expertise to ensure successful configuration and integration of the product.
• Drive the activation of product features by customers, ensuring they leverage the full capabilities of the application to meet their needs.
• Collaborate with internal teams, including software engineering and sales, to plan and manage product and operational readiness.
• Coordinate and facilitate training of internal staff and external customers.
• Develop projections and plans for moving clients to newer releases of the application and measure progress toward those goals.
• Gather customer feedback to inform continuous product improvement and address challenges in the adoption process.
• Identify roadblocks in product adoption and collaborate with internal teams to mitigate those challenges.

Requirements

• Bachelor's degree in a related field such as Business Administration, Public Administration, Communication, or Information Technology.
• Experience working with local government, preferably in the justice system and ideally in a municipal court.
• Experience working in a customer-facing role, preferably in a project management role.
• Strong understanding of cloud technologies and their application within the justice system.
• Understanding of the software development life cycle, especially agile methodologies.
• Understanding of software programming concepts, especially cloud technologies.
• Excellent communication skills, with the ability to convey complex information clearly and persuasively to a variety of audiences.
• Demonstrated ability to lead cross-functional teams and manage projects effectively.

Nice-to-haves

• PMP certification is a plus.