TD Bank - Fort Lauderdale, FL

posted 3 months ago

Full-time - Senior
Fort Lauderdale, FL
10,001+ employees
Credit Intermediation and Related Activities

About the position

The Product Group Owner (KYC Product) plays a crucial role in ensuring that development teams deliver customer-focused product increments that create value for the organization. This position requires alignment with other Product Owners and senior management to adhere to a product vision, while also creating and maintaining a prioritized product backlog. The Product Group Owner is responsible for managing delivery blockers and continuously assessing customer feedback to maximize value. This role embodies the Agile principles of transparency, collaboration, and engagement, contributing to a positive work environment. In this position, the Product Group Owner will develop and execute the KYC (Know Your Customer) product strategic and planning processes to establish priorities and drive change. They will oversee the end-to-end lifecycle management of business capabilities to effectively enable the KYC program, creating, executing, and evolving long-term Product/Business Capability Roadmaps. The role also involves contributing to the KYC product group health, including OKR, maturity measures, financial capacity, KPIs, and KRIs. The Product Group Owner will challenge the norm and provide thought leadership in KYC control solutions that meet regulatory expectations while delivering a best-in-class customer and colleague experience. The Product Group Owner will work closely with senior business leaders to ensure that product capabilities and solutions are functionally aligned with requirements, supported by KYC Engineering. This role provides people management leadership by hiring top talent, setting goals, developing staff, managing performance, and promoting teamwork. The Product Group Owner will oversee a team of Pod Product Owners, providing coaching, mentorship, and guidance to practitioners and executives within their area of expertise. They will also manage the overall discipline and strategy for their respective areas while aligning with enterprise best practices, integrating knowledge of the enterprise function's overarching strategy in leading program design and policy formulation.

Responsibilities

  • Develop and execute KYC product strategic and planning processes to establish priorities and drive change.
  • Manage the end-to-end lifecycle of business capabilities to enable the KYC program and create long-term Product/Business Capability Roadmaps.
  • Contribute to the KYC product group health including OKR, maturity measures, financial capacity, KPIs, and KRIs.
  • Provide thought leadership in KYC control solutions that meet regulatory expectations and enhance customer experience.
  • Work with senior business leaders to ensure product capabilities are aligned with requirements and designed for fit-for-purpose solutions.
  • Provide people management leadership by hiring talent, setting goals, and managing employee performance.
  • Oversee and lead a team of Pod Product Owners, developing skills and capabilities to achieve career goals.
  • Facilitate key strategic discussions and provide thought leadership on program design and operational standards.
  • Set operational team direction and collaborate with others to execute on common goals.
  • Focus on medium to long-range planning for the functional area.

Requirements

  • Undergraduate degree and/or product certificate required; graduate degree preferred.
  • 10+ years of relevant experience in product management or related fields.
  • 5+ years of experience as a Product Owner or in Agile delivery.
  • Certified Scrum Product Owner (CSPO) certification is an asset.
  • Experience with Scaled Agile Framework (SAFe) or operating in scaled agile delivery is preferred.
  • Expertise in AML/KYC Customer Due Diligence (ACAMS or CAMS certification preferred).
  • Strong conflict resolution skills and ability to build partnerships under pressure.
  • Technologically savvy with experience in technical projects.
  • Experience in financial management and strategy development.

Nice-to-haves

  • Experience in business process improvement.
  • Senior-level relationship management skills.
  • People management or team development experience.

Benefits

  • Base salary and variable compensation/incentive awards.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
  • Banking benefits and discounts.
  • Career development opportunities.
  • Reward and recognition programs.
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