Product Implementation Associate - Hinds

JPMorgan Chase - Plano, TX

Full-time - Mid Level

Plano, TX

Credit Intermediation and Related Activities

About the position

The Product Implementation Associate at JPMorgan Chase is responsible for managing the technical onboarding experience for clients, ensuring a seamless implementation of treasury products. This role involves project management, client interaction, and collaboration with various internal teams to deliver a best-in-class experience for clients globally.

Responsibilities

• Own the product implementation and training experience for assigned clients
• Meet and connect with clients through Zoom, Email, and other collaborative technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management
• Manage client and partner expectations throughout the implementation process
• Implement mixed payable solutions and support clients with file mapping exercises
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and take ownership of issues when they arise
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas, minutes, and project plans
• Demonstrate creative problem solving and judgment, escalating issues when necessary
• Manage client and internal partner expectations by establishing timelines and dependencies

Requirements

• 6+ years of applicable experience in technical project management or complex treasury implementations
• Ability to clearly communicate, partner, and influence others
• Exhibit adherence to policy and procedures and meet or exceed established SLAs
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools
• Experience in coaching or mentoring employees and managing conflict
• Strategic thinking with the ability to adapt to change
• Experience with Microsoft Office Suite and eagerness to learn about Payments and Receivables
• Technical consulting or business analysis experience in ERP, systems integration, or API space

Nice-to-haves

• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching