Product Implementation - Associate

JPMorgan Chase - Chicago, IL

Full-time - Mid Level

Chicago, IL

Credit Intermediation and Related Activities

About the position

The Product Implementation Associate role at JP Morgan Chase involves managing the technical onboarding experience for clients, ensuring a seamless implementation of treasury products. This position requires strong project management skills and the ability to foster relationships with clients and internal stakeholders to deliver a best-in-class experience.

Responsibilities

• Own the product implementation and training experience for assigned clients
• Meet and connect with clients through Zoom, Email, and other collaborative technologies
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management
• Manage client and partner expectations throughout the implementation process
• Implement mixed payable solutions and support clients with file mapping exercises
• Work with partners in Operations and Product Management to streamline processes
• Identify instances of business risk and take ownership of issues when they arise
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use Microsoft Office tools to document meeting agendas, minutes, and project plans
• Utilize workflow tools for status updates and document repository
• Demonstrate creative problem solving and judgment, escalating issues when necessary
• Manage client and internal partner expectations by establishing timelines and dependencies to exceed expectations

Requirements

• 3+ years of applicable experience in a client-facing role
• Technical project management experience or experience with complex treasury implementations
• Ability to clearly communicate, partner, and influence others
• Exhibit adherence to policy and procedures and meet or exceed established SLAs
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools
• Experience in coaching or mentoring employees and managing conflict
• Strategic thinking with the ability to adapt to change
• Proficiency in Microsoft Office Suite
• Experience in project management, payments, and receivables
• Technical consulting or business analysis experience in ERP, systems integration, or API space