Product Implementation Associate

JPMorgan Chase - Charlotte, NC

Full-time

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The Product Implementation Associate role at JP Morgan Chase focuses on managing the technical onboarding experience for clients, ensuring a seamless implementation of treasury products. This position requires strong project management skills to oversee complex implementations and maintain excellent client relationships. The associate will act as a key point of contact for clients, guiding them through the onboarding process and ensuring their needs are met effectively.

Responsibilities

• Own the product implementation and training experience for assigned clients.
• Meet and connect with clients through Zoom, Email, and other collaborative technologies.
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
• Manage client and partner expectations throughout the implementation process.
• Implement mixed payable solutions and support clients with file mapping exercises.
• Work with partners in Operations and Product Management to streamline processes.
• Identify instances of business risk and take ownership of issues when they arise.
• Scope client requests and translate business requirements into detailed technical specifications for treasury services.
• Document meeting agendas, minutes, and project plans using Microsoft Office tools.
• Use workflow tools for status updates and document repository.
• Demonstrate creative problem-solving and judgment, escalating issues when necessary.
• Manage client and internal partner expectations by establishing timelines and dependencies.

Requirements

• 6 years of applicable experience in technical project management or complex treasury implementations.
• Strong communication skills to partner and influence stakeholders effectively.
• Ability to adhere to policies and procedures while meeting or exceeding established SLAs.
• Comfortable using technology such as WebEx, Zoom, and other collaboration tools.
• Experience in coaching or mentoring employees and managing conflict successfully.
• Strategic thinking with adaptability to change.
• Proficiency in Microsoft Office Suite and eagerness to learn about Payments and Receivables.

Nice-to-haves

• Bachelor of Science or Bachelor of Arts Degree.
• Passion for learning new operating models, technologies, and industry trends.
• Technical client consulting experience to support technical roles.
• PMP or other Project Management Certifications.

Benefits

• Opportunities for career and personal growth.
• Participation in Business Resource Groups focused on diversity and inclusion.
• Volunteer opportunities in the community.
• Focus groups aimed at Innovation and Transformation.