Product Implementation Associate

JPMorgan Chase - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

As a Product Implementation Vice President at JP Morgan Chase, you will oversee the technical product onboarding experience for clients globally. This role involves managing complex treasury product implementations, ensuring a seamless client experience, and collaborating with various internal stakeholders. You will be the primary point of contact for clients, guiding them through the implementation process and addressing their needs effectively.

Responsibilities

• Own the product implementation and training experience for assigned clients.
• Meet and connect with clients through Zoom, Email, and other collaborative technologies.
• Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management.
• Manage client and partner expectations throughout the implementation process.
• Implement mixed payable solutions and support clients with file mapping exercises.
• Work with partners in Operations and Product Management to streamline processes.
• Identify instances of business risk and take ownership of issues when they arise.
• Scope client requests and translate business requirements into detailed technical specifications for treasury services.
• Use Microsoft Office tools to document meeting agendas, minutes, and project plans.
• Utilize workflow tools for status updates and document repository.
• Demonstrate creative problem-solving and judgment, escalating issues when necessary.
• Manage client and internal partner expectations by establishing timelines and dependencies.

Requirements

• 6+ years of applicable experience in technical project management or complex treasury implementations.
• Ability to communicate clearly, partner, and influence others towards a common goal.
• Exhibit adherence to policy and procedures and meet or exceed established SLAs.
• Comfort in using technology such as WebEx, Zoom, and other collaboration tools.
• Experience in coaching or mentoring employees and managing conflict effectively.
• Strategic thinking with the ability to adapt to change.
• Proficiency in Microsoft Office Suite and eagerness to learn about Payments and Receivables.
• Technical consulting or business analysis experience in ERP, systems integration, or API.

Nice-to-haves

• Bachelor of Science or Bachelor of Arts Degree.
• Passion for learning new operating models, technologies, and industry trends.
• Technical client consulting experience to support technical roles.
• PMP or other Project Management Certifications.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.