Product Implementation Lead

$89,400 - $111,700/Yr

Western National Group & Umialik Insurance - Edina, MN

Full-time - Mid Level

Remote - Edina, MN

About the position

The Product Implementation Lead at Western National Group is responsible for ensuring that business needs are effectively represented in the development, implementation, and refinement of technology solutions. This role involves collaborating with various teams to assess and execute product initiatives, guiding the organization in evaluating potential business solutions, and improving business processes through strategic analysis and project management.

Responsibilities

• Collaborates across product team(s) and enterprise to coordinate work necessary to assess potential business process and software implementation initiatives.
• Coordinates with others to gain information necessary to complete comprehensive business case and cost-benefit assessments for proposed initiatives; responsible for drafting plans.
• Evaluates proposed initiatives to ensure alignment with strategic objectives.
• Understands customer journey and incorporates assessment of impact to customer in all initiatives proposed for implementation.
• Ensures approved initiatives stay on track and on budget; reports risks to stakeholders.
• Identifies and leads opportunities to improve or add value to enterprise-level business processes and applications.
• Uses business case, metrics, process improvement methodology, and project management skills to drive change.
• Partners with Vendor Management to complete non-disclosure agreements, negotiate contract terms, review contract language, and execute agreements in time for project kick-off.
• Assists product manager in identifying and removing obstacles to successful implementation of product initiatives.
• Develops and maintains highly effective business relationships with internal and external customers.
• Identifies opportunities to improve customer experience and influence adoption among team members and team leadership.
• Performs special projects and other duties as assigned.

Requirements

• Proven ability to communicate clearly and effectively with both technical and non-technical audiences.
• Strong problem-solving and analytical skills, especially when handling ambiguity.
• Demonstrated experience working with cross-functional delivery teams.
• Ability to work independently, manage multiple projects, and complete assignments on time.
• Two to three years of experience in project-based work.
• Proven ability to think critically and communicate effectively with customers, stakeholders, and various business units.
• Strong informal leadership and influencing skills.
• Advanced organizational and prioritization abilities.
• Experience leading projects from discovery to successful completion.
• Vendor management and risk mitigation skills.
• Strong facilitation and conflict resolution skills.
• Working knowledge of personal and commercial property-and-casualty insurance products and operations.
• Familiarity with Agile methodologies and other project management tools.

Nice-to-haves

• Bachelor's degree in business, insurance, or finance; experience in lieu of degree acceptable.
• Proficiency with core systems, software tools, and collaboration platforms.
• Experience with system implementation; Guidewire or similar policy administration systems.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• Life insurance