Key Corporate Solutions - Fremont, CA
posted 29 days ago
The Product Implementation Manager plays a crucial role in the successful deployment of our Clinical Research Platform, products, and services. This position requires close coordination with both customers and internal teams, including sales, contract management, implementation management, research and development, and finance. The primary responsibility of the Product Implementation Manager is to oversee the planning, execution, and successful implementation of projects, ensuring they are delivered on time, within budget, and meet quality standards. This role involves managing cross-functional teams and acting as the primary contact for customers throughout the implementation process. In this position, the Product Implementation Manager will be responsible for establishing performance metrics and key performance indicators (KPIs) for the team and each engagement. By leveraging these metrics and their experience, they will identify and implement initiatives aimed at continuously innovating and improving project management methodologies and processes to achieve customer success. The manager will also conduct customer satisfaction surveys during various stages of implementation, aiming for a minimum rating of 4 out of 5. The role requires the development of comprehensive project plans, including resource requirements, timelines, and quality expectations. The Product Implementation Manager will conduct pre-kick-off and kick-off meetings to align project goals, plans, and communication strategies. They will also participate in establishing best practices, templates, policies, and tools to enhance the organization's capabilities. Building and leading a team of implementation specialists with the necessary domain knowledge is essential to ensure successful customer engagements. Additionally, the Product Implementation Manager will need to develop in-depth knowledge of the domain and products to effectively advise customers and provide leadership during implementations. They will work closely with sales and implementation services to scope and estimate customer engagements and may need to work flexible hours to accommodate global partners and customers. Frequent travel, estimated at 25% or more, is required for project implementations and tradeshows, necessitating coordination and management of site visits.