Product Implementations Consultant

Filevine - Chicago, IL

Full-time - Mid Level

Chicago, IL

Publishing Industries

About the position

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our mission is to build the seamless intersection between legal and business by creating a world-class platform to help professionals scale. As a Product Implementations Consultant, you will be part of the Product Implementations Department, which is vital in the retention and growth of firms using our software. This department is home to product experts with deep technical understanding across a range of specialized expertise. The role involves maintaining comprehensive product knowledge across the Filevine family of products, training customers to use and customize various aspects of these products, and managing the implementation process across a variety of customer accounts. You will also work with cross-functional teams and partners to identify opportunities for better learning within our customer base, providing training and content necessary to increase customer adoption. In this role, you will assist in the creation of portable content regarding best practices and present this to cross-functional teams and partners. You will also create and adjust ongoing content to Filevine University given changes in best practice and features. This position requires an assertive communicator who can provide recommendations and instill confidence, as well as someone who is a quick learner of new technologies and self-motivated. The role may involve occasional travel as necessary.

Responsibilities

• Maintain comprehensive product knowledge across the Filevine family of products
• Train customers to use and customize various aspects of the Filevine family of products
• Manage the implementation process across a variety of customer accounts
• Learn about and understand how to marry data from other softwares to Filevine effectively
• Work with cross-functional teams and partners to identify opportunities for better learning within our customer base, and provide training and content necessary to increase customer adoption
• Assist in the creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to cross-functional teams and partners
• Create and adjust ongoing content to Filevine University given changes in best practice and features
• Support other expert teams and expert roles as needed
• Occasional travel, as necessary

Requirements

• Paralegal or legal assistance experience preferred
• Project Management experience preferred
• Assertive communicator that can provide recommendations and instill confidence
• Exceptional curiosity and creative thinking abilities to solution the root cause of a customer's priorities
• Quick learner of new technologies, self-motivated
• Driver of change for more impactful solutions and customer outcomes at a fast-growing company
• Ability to lead critical conversations
• Ability to independently manage competing customer priorities and initiatives with limited structure

Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Ergonomic and height-adjustable workstations for onsite employees
• Opportunity to learn from a dedicated leadership team
• Centrally located open office building in Sugar House