Product Information Analyst

Zoro Us - Chicago, IL

Full-time - Mid Level

Chicago, IL

Miscellaneous Manufacturing

About the position

The Product Information Analyst at Zoro plays a crucial role in managing and analyzing product information to ensure its accuracy, consistency, and completeness across various platforms. This position is part of the Enrichment team, which is responsible for gathering and enhancing vital product information to assist customers in validating their product needs from a vast assortment of over 14 million products. The analyst will collaborate with cross-functional teams to provide insights, maintain data integrity, and optimize operational processes.

Responsibilities

• Manage and analyze product information to ensure accuracy, consistency, and completeness across all platforms and systems.
• Work closely with cross-functional teams to provide actionable insights, maintain data integrity, and optimize operational processes.
• Perform quantitative analysis using SQL or Python to find relevant data, transform it into a useful format, and structure the results in easily accessible ways.
• Analyze product data to identify trends, gaps, and opportunities for improvement in product content and processes.
• Develop reports and dashboards to track product data quality, completeness, and performance across platforms.
• Ensure the accuracy and integrity of all product information through regular quality checks and validation processes.
• Coordinate product data needs and changes with internal stakeholders to ensure alignment and efficient operations.
• Assist in the resolution of product data issues and reporting discrepancies, working closely with relevant teams to ensure timely resolution.

Requirements

• Bachelor's Degree required; Preferred Graduate degree in Computer Science, Information Management, Analytics, Finance or Business.
• 3+ years of experience in data analysis, product information management, or a similar role.
• SQL proficiency required; Python experience preferred.
• Ability to generate clear, actionable, valuable outcomes from an ambiguous starting point.
• Strong business acumen; ability to understand how various parts of the business interact, and can identify and approach problems from a customer perspective.
• Excellent analytical and problem-solving skills; ability to dissect and determine root causes of problems and implement solutions.

Nice-to-haves

• Experience formally presenting results, recommendations, and perspective to peers and leaders.
• Can structure presentations into a coherent narrative that creates understanding among stakeholders and leaders.
• Familiarity with JIRA, and agile methodologies such as scrum and kanban.