Product Innovation Analyst (hybrid)

Underwriting Solutions - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

5,001-10,000 employees

Administrative and Support Services

About the position

The Product Innovation Analyst at ISO, a Verisk business, plays a crucial role in advancing a high-powered SAAS product suite focused on the P&C insurance market. This position involves collaborating across the organization to document and gather critical information for product improvement opportunities, applying knowledge of carrier filing processes, and crafting recommendations to integrate offerings into customer workflows. The successful candidate will balance strategic thinking with results-oriented execution, working closely with key leaders and subject matter experts to define pilot execution plans and performance indicators.

Responsibilities

• Develop extensive knowledge of all products and features to support customers, sales, implementation, and service.
• Provide first-level support to answer customer and field support questions and triage issues for resolution.
• Work directly with customers and collaborate with different ISO groups to fully understand and integrate customer insurance program coverage and policy information to prepare robust and effective metadata standards.
• Assist in developing enhanced data management capabilities that serve customers with personalized services.
• Demonstrate initiative through recommending and implementing process improvements that further the long-term metadata and strategy of the business unit.
• Liaise with Product Development, QA, Support, and Customers to identify features, enhancements, and issues; document, and provide answers and direction back to customers and stakeholders.
• Support other products and projects as necessary.

Requirements

• Bachelor's degree in Business related field, or strong relevant background.
• 5+ years experience in Software Product Management, Strategy, or Digital Transformation with SAAS and B2B products and projects.
• Work with Business users to elicit & validate requirements for modernization.
• Detail-oriented with ability to manage and execute simultaneous projects and tasks.
• 3+ years of P&C insurance carrier experience in Product Management, Product Development, Underwriting, or Operations a strong plus.
• Exposure to and knowledge of ISO core lines products (rate, rules, forms) or experience in drafting or reviewing insurance form language a plus.
• Prepare Functional Requirement Documents & User Stories.
• Self-motivated with a high level of initiative. Comfortable working both independently and with a team.
• Strong written and verbal communication skills and ability to present both in person and virtually to senior management and train client audiences on a business and technical level.
• Appreciation for nuance of customer/user experience; ability to think through how to utilize feedback and other data.
• Building consensus across business areas and other stakeholders to support new ways of thinking about product capability and value.
• Demonstrated ability to understand and discuss technical concepts with technical and non-technical employees.

Nice-to-haves

• Experience in drafting or reviewing insurance form language.
• Knowledge of ISO core lines products.

Benefits

• Flexible work environment
• Career development opportunities
• Recognition for outstanding workplace culture
• Diversity and inclusion initiatives