Apple - Cary, NC
posted 2 months ago
As a Product Insights Analyst at Apple, you will play a crucial role in enhancing our products and services by analyzing data to identify trends and issues that drive customer contact. This position is situated within the AppleCare Engineering and Software & Services group, where your analytical skills will be put to the test as you review specific issues affecting customer interactions. Your primary responsibility will be to aggregate data into comprehensive reports that will be utilized by Contact Center Management and AppleCare Engineering to improve customer experiences and product quality. In this role, you will be tasked with analyzing data to create ad hoc reports on various Apple products, including iOS, macOS, iCloud, and Apple branded applications. You will need to ensure that the data you review is technically accurate and consistent, which is essential for crafting reliable reports. Your ability to present these findings effectively to the AppleCare Engineering team will be vital in recommending improvements to the contact center, particularly in enhancing data quality and addressing customer concerns. Your work will not only contribute to the immediate needs of the team but will also support Apple's broader mission of delivering extraordinary products and services. By leveraging your critical thinking skills, you will help identify solutions to complex issues, ultimately leading to a better experience for our customers. This position offers an exciting opportunity to be part of a team that is dedicated to innovation and excellence in customer service.