Product Inventory Manager, Disney Cruise Line

Disney Experiences - Celebration, FL

Full-time - Mid Level

Celebration, FL

About the position

The Product Inventory Manager for Disney Cruise Line will lead the Programs Team, overseeing the pre-voyage booking experience for onboard and port adventures, as well as rotational dining room seating assignments. This role is crucial in ensuring that inventory is accurately represented on guest websites and that data flows seamlessly to onboard systems across the fleet. The manager will also be responsible for managing cruise dining product inventory and yield strategies, while fostering a culture of empowerment and creativity to drive innovative solutions within company policies and strategic business plans.

Responsibilities

• Develop an in-depth understanding of Disney Cruise Line offerings to support shipboard dining operations effectively.
• Forecast dining inventory needs, adjust system limits based on trends and critical metrics, and communicate plans across fleets to meet revenue targets.
• Influence team performance to enhance quality, efficiency, and effectiveness, achieving measurable results.
• Prioritize and coordinate tasks with shoreside and shipboard teams, ensuring alignment with service level agreements.
• Collaborate with marketing, technology, and revenue management partners to drive operational improvements.
• Use policies, systems expertise, and data to make informed decisions, perform time-sensitive actions, and share critical information organization-wide.
• Lead diverse departmental responsibilities while managing shifting priorities and aligning team strategies with business objectives.
• Mentor and develop a diverse team, providing regular training, feedback, and growth opportunities to achieve operational excellence and individual development.
• Apply Disney leadership principles to guide and inspire Cast Members, fostering their success through structured goal-setting and ongoing support.
• Oversee compliance training and ensure Cast Members meet development goals, providing coaching and feedback to enhance performance.
• Serve as the primary contact for escalated requests, analyzing issues and delivering solutions aligned with policies and operational constraints.
• Cultivate a positive and inclusive team environment, empowering Cast Members to innovate and respond to changing priorities.
• Oversee fleetwide dining seating practices, ensuring assignment deadlines are met and operational needs are supported.
• Collaborate with shoreside partners on itinerary changes affecting dining inventory, ensuring seamless adjustments.
• Stay informed on industry trends, competitive insights, and guest expectations, ensuring Disney Cruise Line offerings remain innovative and market-leading.

Requirements

• 2+ years of leadership experience, including auditing performance attributes and coaching teams to drive performance improvements.
• 5+ years of experience with extensive knowledge of merchandise, food & beverage, or entertainment products, applying expertise to optimize revenue and enhance the Guest experience.
• Proven ability to influence partners and deliver results at all organizational levels, showcasing strategic and tactical leadership skills.
• Strong expertise in yield management, analytics, and business innovation, with a demonstrated background in process improvement and strategy development.
• Comprehensive knowledge of inventory systems, operational procedures, and cross-functional collaboration to optimize efficiency.
• Familiarity with Disney Cruise Line products, policies, and organizational structures to support both operational and guest-facing strategies.
• Demonstrated success in managing complex projects, balancing priorities, and maintaining confidentiality.
• Analytical problem-solving skills, with the ability to address technical and operational challenges while thinking strategically.
• Proven ability to lead teams through change and ambiguity, adapting priorities to align cross-functional teams with organizational objectives.
• Proficiency in inventory systems, product development, and reporting tools.

Nice-to-haves

• 5+ years of experience in project management, business transformation, or technology within operations or related fields.
• Extensive experience managing the full system lifecycle, from requirements gathering to implementing technical projects.
• Advanced system administration and technical support expertise.
• Proficiency in systems such as Seaware, SilverWhere, Business Objects, AffairWhere, and Excel.

Benefits

• Health and savings benefits
• Educational opportunities
• Special extras that only Disney can provide