Product Management Director- Home Lending Servicing

$173,300 - $359,900/Yr

Wells Fargo - Dallas, TX

Full-time - Senior

Onsite - Dallas, TX

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Home Lending Servicing Product Management Director who will lead the product strategy for Home Lending Servicing. This role requires a product-focused leader with strong relationship management and operational skills, capable of navigating a complex corporate environment. The successful candidate will drive customer insights, manage product performance, and lead a team of product managers to develop technology product roadmaps that enhance customer experiences and operational efficiencies.

Responsibilities

• Lead overall product strategy for Home Lending Servicing.
• Drive the development of customer and/or market insights to influence the Home Lending technology product strategy.
• Partner with business and technology leaders to develop a cohesive product strategy across numerous business areas and technology products.
• Lead a team of Product Management Managers, Product Managers, and Product Owners to develop technology product roadmaps.
• Develop and coach team members to establish an industry-leading product management competency.
• Develop and manage industry partner product relationships.
• Negotiate vendor contracts and manage vendor relationships.
• Manage product strategy relationships with executive business and technology owners.
• Coordinate/negotiate overall strategy and objectives in conjunction with diverse businesses and key business partners across Wells Fargo.
• Directly accountable for product performance and value recognition of technology investments.
• Lead efforts to obtain and analyze customer/competitive information and market research related to services/products; manage enterprise-wide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product/service management.
• Manage and develop specialized teams of managers and professional individual contributors.
• Analyze customer and results-oriented information.
• Perform market research related to development and testing of services and products.
• Identify opportunities and strategies for establishing pricing policies, distribution strategies, technical systems, and customer requirements.
• Lead teams by making strategic decisions to resolve complex product line issues to meet deliverables.
• Interpret and develop a range of new products or product lines and product life cycle management for functions with moderate to high complexity and risk.
• Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders.
• Manage allocation of people and financial resources for Product Management.
• Develop and guide a culture of talent development to meet business objectives and strategy.

Requirements

• 8+ years of Product Management experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of Management experience.

Nice-to-haves

• Deep understanding of the mortgage ecosystem, including external services, technology solutions, and regulations.
• Proven ability to communicate effectively, drive consensus, and influence outcomes at all levels across enterprise functions.
• Strong project planning with demonstrated experience leading cross-functional teams through significant change.
• Experience building relationships across lines of businesses, influencing partners, and providing credible and effective challenge.
• Proven success recruiting, inspiring, developing, coaching, and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management.
• Ability to combine a perpetual interest in learning and deep knowledge of industry best practices/standards to build a world-class organization.
• Ability and willingness to travel.
• Experienced leading and managing transformation efforts and demonstrated ability to lead the execution of large and complex initiatives within a matrixed environment.
• Effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities.
• Experience in the banking and financial sectors, particularly related to Home Lending, Credit, and/or Risk Management.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement