Product Management Senior Analyst - Hybrid

Cigna - Lake Mary, FL

Full-time - Mid Level

Hybrid - Lake Mary, FL

Insurance Carriers and Related Activities

About the position

The Product Management Senior Analyst plays a pivotal role within the Digital Services team at Evernorth Health Services, a division of The Cigna Group. This position is designed for individuals who possess expert content and professional leadership skills, particularly in complex Product Management assignments and projects. The primary focus of this role is to assist with the positioning of EDI and TPA platforms, enhance product communications, and coordinate efforts with cross-functional partners. The analyst will collaborate closely with the supply chain sales support team, engage with vendors and shared customers, and work alongside sales and account management teams to drive product growth. Additionally, the role encompasses various responsibilities related to product communication execution, ensuring that all aspects of product management are effectively addressed. In this capacity, the Product Management Senior Analyst may lead specific projects or project components within a larger initiative, taking accountability for ongoing activities and objectives. The ideal candidate will demonstrate creativity, foresight, and sound judgment in problem-solving scenarios involving both internal and external customers. Utilizing deep professional knowledge and acumen, the analyst will provide valuable advice to functional leaders and contribute thought leadership to enhance the understanding of broader business implications. Key responsibilities include leading customer requests from initial contact through to installation, coordinating and documenting meetings, demos, and training sessions, and creating customer billing for products. The analyst will also support core sales and strategic team engagement for customer onboarding initiatives, assist with sales training, and resolve issues related to products or relationships between vendors, sales teams, and customers. Furthermore, the role involves nurturing relationships with CSD and vendors, raising pertinent information to leadership, and onboarding customers to products while requesting support from various internal teams such as EDI, Credit, and Contracts.

Responsibilities

• Lead customer requests from first contact to installation.
• Coordinate, lead, and document meetings, demos, training, and follow-ups with customers and internal/external support teams.
• Create customer billing for products.
• Attend team meetings as needed.
• Support core sales and strategic team engagement for all customer onboarding initiatives by assisting with sales training or product reviews.
• Resolve issues related to products or relationships between vendors, sales teams, and customers.
• Assist in managing relationships with CSD and vendors, raising information to leadership.
• Onboard customers to products, including requesting support from EDI, Credit, and Contracts.

Requirements

• Bachelor's Degree preferred and/or 5+ years of equivalent project coordination, escalated customer support, or product management experience.
• Proficiency in using Microsoft Office applications.
• Excellent verbal, presentation, and written communication skills required.
• Proven leadership skills, team orientation, and strong commitment to client service a must.
• Ability to work on multiple tasks, prioritize, resolve complex issues, and possess strong project management skills.
• Ability to learn multiple internal reporting and analytic tools and use advanced problem-solving skills.
• Work independently, as well as collaboratively.
• Knowledge of the PBM industry/Healthcare industry is desirable.