Product Management Senior Manager - Express Scripts - Hybrid

Cigna - St. Louis, MO

Full-time - Senior

Hybrid - St. Louis, MO

Insurance Carriers and Related Activities

About the position

The Senior Manager of Product Management at Express Scripts will lead a team responsible for the Medicare Prescription Payment Plan (M3P) product. This role involves providing strategic direction, ensuring compliance with CMS regulations, and collaborating with various teams to enhance product performance and client satisfaction. The ideal candidate will possess strong leadership skills, a strategic mindset, and experience in managing client-facing products within the healthcare or pharmacy benefit management sectors.

Responsibilities

• Lead a team of Senior Advisors and Advisors responsible for the M3P product and strategic direction.
• Review and provide direction on CMS guidance/regulations to maintain M3P product compliance, partnering with Legal and Compliance.
• Support account teams and clients on all components of the M3P product.
• Collaborate closely with the Regulated Markets Team responsible for M3P operations as well as cross-functional teams like benefits, communications, finance, prescription drug event (PDE), and others to define requirements and ensure the product is functioning appropriately.
• Ensure client intent setup is accurate within multiple internal systems.
• Analyze market trends and competitive landscape to identify opportunities for product differentiation.
• Communicate strategic recommendations and execute tactics to deliver the strategic vision of the product, including selling of product to clients not currently contracted with Express Scripts.
• Oversee the product development life cycle leveraging agile methodology, partnering with Business and Technical Product Owners to communicate, document, and prioritize business needs.
• Influence account teams, clients, and external industry workgroups.
• Monitor product performance and customer feedback to drive continuous improvement.
• Responsible for business documentation of compliance actions for routine guidance, execution of routine monitoring, and communication of client impacts.
• Ensure internal/external policies and procedures are created, maintained, and followed.
• Develop and deliver training to clients and internal resources.
• Support internal/external audits as the subject matter expert.
• Understand and use system tools to research and resolve issues and concerns.
• Crosstrain and support other team initiatives where appropriate.

Requirements

• Bachelor's degree in a relevant field, such as Business Management, Healthcare Administration or Pharmacy.
• 5+ years of experience in product management preferably in healthcare or pharmacy benefit management industry.
• Experience in managing and implementing large scale Medicare initiatives preferred.
• Strong strategic, analytical, problem solving, and project management skills required.
• Ability to think creatively and translate strategies into actions/requirements.
• Successful track record as a people manager and/or possesses clear aptitude as a leader.
• Excellent organizational agility skills with a strong understanding of business processes and operations to facilitate execution of initiatives.
• Skilled in review and interpretation of complex guidance and regulations.
• Ability to see and apply business needs outside of one's own work area.
• Excellent presentation skills and experience presenting complex information in an understandable way to various audiences.
• Effective communication skills with experience communicating with internal and external individuals in various functional areas and at various levels of management.
• Strong learning skills and ability to adapt quickly to a changing environment.
• Familiarity with industry standards organizations, preferably NCPDP, PCMA, and AHIP.
• Advanced MS Excel, MS Access, and SQL skills are highly desirable.

Nice-to-haves

• Willingness to travel occasionally for internal meetings, client meetings, or industry conferences.