Product Manager – APIs, Integrations & Communication Systems

About the position

At Call Box, we created a first-of-its-kind call tracking software that is currently used by over 100,000 businesses with technology unmatched by our competitors. We believe everyone wants to become a better version of themselves, and we work hard to provide software and a culture that maximizes that growth mindset. We hire smart and ambitious doers and set them loose in an exciting and complex technology business where they will build, sell, and deploy call tracking, CRM integration and Artificial Intelligence solutions in a dynamic business environment. Our solutions attack one of the biggest business problems in existence today: the phone. In addition to helping clients understand what’s happening on their calls, we also provide solutions that help them execute those calls in a more efficient manner, providing a better experience for their customers. As a Product Manager at Car Wars/Call Box, you’ll play a critical role in shaping our communication and integration capabilities. This position focuses on APIs, integrations, texting (including 10DLC compliance), integrated cloud phone systems, and number provisioning—areas requiring strong technical aptitude and experience working with external providers and software partners. You’ll collaborate with internal teams (development, sales, business development, marketing, and support) and external technology partners, carriers, and integration teams to enhance and expand our product offerings. This role requires the ability to bridge technical and business needs, ensuring that we build solutions that are scalable, compliant, and valuable to our customers.

Responsibilities

• Own and drive product development for APIs, integrations, texting (including 10DLC compliance), cloud phone systems, and number provisioning.
• Engage with external providers, carriers, and integration partners to ensure seamless connectivity, compliance, and service quality.
• Collaborate with clients, internal teams, and industry experts to anticipate user needs and translate them into technical product requirements.
• Prioritize development projects, balancing strategic business needs with technical feasibility.
• Work closely with the development team to scope, test, and refine product functionality.
• Ensure compliance with texting regulations (e.g., 10DLC, STIR/SHAKEN) and industry standards.
• Coordinate with Marketing on go-to-market strategies and communication of product innovations.
• Train internal teams on new developments, ensuring smooth adoption and alignment across departments.
• Serve as a technical product expert, assisting in cross-departmental collaboration and customer-facing discussions when needed.

Requirements

• Has 3+ years of product management experience in a SaaS technology company.
• Has experience working with APIs, integrations, telecom technologies, or messaging platforms, with a strong ability to communicate technical concepts to both internal and external stakeholders.
• Understands compliance challenges related to business texting (e.g., 10DLC) and number provisioning.
• Has experience collaborating with external technology providers, carriers, or integration teams.
• Is highly organized and able to break down complex issues into simple, actionable solutions.
• Excels at cross-functional communication, working with both technical teams and customer-facing teams.
• Has a problem-solving mindset and a passion for delivering user-centric solutions.

Benefits

• Be part of an innovative and fast-moving team shaping the future of business communication.
• Work on high-impact projects that improve customer engagement and streamline integrations.
• Collaborate with a talented development team, integration partners, and telecom providers.
• Enjoy a supportive company culture that values growth, problem-solving, and collaboration.