Product Manager - Auto Analytics and Digital Innovation

Wells Fargo - Chandler, AZ

Full-time

Chandler, AZ

Credit Intermediation and Related Activities

About the position

Wells Fargo Auto is seeking to hire a Product Manager to drive product and capability transformation across its business. This role will have a direct impact on business profit and loss (P&L) by driving transformation in product strategy and capabilities across end consumers, dealers, Wells Fargo sales and operations. Wells Fargo Auto is a leading indirect auto lender offering consumers vehicle financing through a network of approximately 12,000 dealers nationwide. With a loan portfolio of over $52 billion, we serve more than 2 million consumers with their auto financing needs. In this role, you will deeply understand customer pain points through qualitative and quantitative approaches and convert them into actionable problem statements and solutions. You will analyze existing experience, processes, and product performance data to define improvement opportunities and product roadmap features. As a problem solver, you will help drive clarity through thought leadership and analytical frameworks for low to medium complexity problems. You will also help improve UX/UI experiences where relevant by effectively partnering with designers. Your responsibilities will include exercising independent judgment to guide low to medium complexity deliverables, leading prioritization of near-term product backlog to deliver high impact outcomes, and clearly defining stories, features, and acceptance criteria for sprint deliverables. You will foster a strong agile discipline by effectively leading and contributing to agile ceremonies such as sprint planning, daily stand-ups, retrospectives, and sprint reviews. Additionally, you will deliver execution quality through building preventative and detective monitoring for product launches and life cycle. Collaboration is key in this role, as you will consult with cross-functional team members, internal partners, and stakeholders, including vendors and third parties. You will effectively collaborate with the technology team to drive clarity on requirements and provide input on proposed technology solutions as needed during product development. Lastly, you will ensure products comply with legal, compliance, and regulatory requirements by effectively partnering with experts for guidance and advice.

Responsibilities

• Deeply understand customer pain points through qualitative and quantitative approaches and convert them into actionable problem statements and solutions
• Analyze existing experience, processes, and product performance data to define improvement opportunities and product roadmap features
• Be a problem solver who helps drive clarity through thought leadership and analytical frameworks for low to medium complexity problems
• Help improve UX/UI experiences where relevant by effectively partnering with designers
• Exercise independent judgment to guide low to medium complexity deliverables
• Lead prioritization of near-term product backlog to deliver high impact outcomes
• Clearly define stories, features and acceptance criteria for sprint deliverables
• Foster a strong agile discipline by effectively leading and contributing to agile ceremonies- Sprint planning, daily stand up, retrospectives and sprint review
• Deliver execution quality through building preventative and detective monitoring for product launches and life cycle
• Collaborate and consult with cross functional team members, internal partners and stakeholders, including vendors and third parties
• Effectively collaborate with technology team to drive clarity on requirements and provide input on proposed technology solution as needed during the product development
• Ensure products comply with legal, compliance and regulatory requirements by effectively partnering with experts for guidance and advice

Requirements

• 2+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• BS/BA degree or higher, preferably in computer science, engineering, or related discipline
• Experience analyzing and leveraging data and customer insights to make business decisions
• Proven ability to translate, summarize and document complex data into understandable, actionable information and recommendations
• Experience developing partnerships and collaborating with other business and functional areas while operating in an ambiguous, fast-paced environment
• Experience translating business strategy into products and using roadmaps to get results
• Experience working closely with scrum teams to define, build and launch features from the existing roadmap
• Excellent verbal, written, and interpersonal communication skills

Nice-to-haves

• Product Management experience in auto lending and/or building consumer or internal user facing digital products
• New product development experience, preferably within the financial services industry
• Experience with agile scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings)
• Experience with SQL, Java, Confluence, HTML, Oracle, Agile