Product Manager, Chat & Bots

$149,000 - $149,000/Yr

Frontapp - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

As the Product Manager for Chat & Bots at Front, you will lead the strategy, roadmap, and execution of the Chat product suite, including the GenAI Chatbot and Live Chat product. This role involves collaborating with cross-functional teams to deliver innovative solutions that enhance customer experience and drive business impact.

Responsibilities

• Define and communicate product vision, strategy, and goals based on customer insights, market research, and business objectives.
• Prioritize product roadmap, define product requirements, and lead development process from concept to launch in partnership with cross-functional teams.
• Use quantitative and qualitative data to inform product decision-making.
• Work collaboratively with and drive alignment among key stakeholders across the organization, including executives, engineering & design teams, sales, and marketing.

Requirements

• 4+ years of experience in product management or related roles in a technology-driven environment.
• Execution-oriented with strong organizational skills and ability to manage multiple work streams.
• Customer empathy to champion customer needs and ship product improvements.
• Impact-driven understanding of how work drives business impact and ability to lead teams to focus on high-impact work.
• Excellent communication and collaboration skills to influence stakeholders at all levels.

Benefits

• Competitive salary
• Equity options
• Private health insurance with no cost to employees
• Focus Fridays for learning
• Flexibility to work from home 3 days/week
• Mental health support
• Family planning support
• $100 per month Lifestyle Stipend
• Wellness Days for additional time off
• Holiday Break from Christmas to New Year's Day