Product Manager-Content Moderation

$116,300 - $201,100/Yr

Twitch Interactive - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Product Manager for Content Moderation at Twitch is responsible for leading the development and execution of customer-focused product strategies that enhance community health. This role involves collaborating with cross-functional teams to create and optimize content moderation tools and user reporting systems, ensuring a safe and compliant experience for users. The position requires strong technical judgment and the ability to communicate complex concepts effectively to various stakeholders.

Responsibilities

• Lead the development and execution of a bold customer-focused product strategy and vision for Community Health.
• Collaborate closely with cross-functional teams, including engineering, science, policy, operations, and business stakeholders, to define and execute a product roadmap.
• Work back from customers by learning from their feedback, behavioral measurements, and other data sources to identify pain points and ensure the right features are built over time.
• Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of feature releases, identify areas for improvement, and drive optimization.
• Contribute to engineering discussions around technology decisions and strategy related to the product.
• Collaborate with other teams at Twitch and Amazon to elevate overall safety tooling and content moderation experience.
• Own product launches by partnering with engineering, marketing, and other teams to maximize outcomes.

Requirements

• 3+ years of work experience as a Product Manager, with experience building consumer products.
• Strong track record of launching products with tangible results in the Trust and Safety or Enterprise SaaS space.
• Experience with developing and setting metrics for success in the product space.
• Ability to drive clarity while balancing multiple perspectives and stakeholders.
• Comfortable diving into ambiguous technical problems, working closely with engineering teams.
• Ability to communicate complex technical concepts to a variety of audiences.
• Experience drawing relevant insights from ambiguous data.

Nice-to-haves

• MS or MBA in a technology or business-related field.
• Experience working in software development or engineering.
• Familiarity with Twitch, either as a viewer or creator.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave