Product Manager, Customer Benefits Experiences

$99,750 - $150,000/Yr

JPMorgan Chase - Plano, TX

Full-time - Mid Level

Plano, TX

Credit Intermediation and Related Activities

About the position

We are focused on building the future of Chase's digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money. We are looking for a Product Manager who is passionate about creating delightful digital experiences. You must be able to contribute to product strategy, build and manage relationships, and find ways to prioritize, execute and deliver on key priorities of the team. Your primary role will be to develop features and customer digital experiences focusing on Cardmember and Commerce Benefits. You will solve customer problems, write Agile user stories, groom the backlog, prepare sprints for development, and contribute to the overall vision of the product.

Responsibilities

• Gather and refine requirements in Jira to navigate value in accordance with customer and business stakeholder priorities.
• Work closely with Scrum teams to create requirements, prioritize the backlog, review in-sprint progress and ensure features meet all acceptance criteria and are ready for production.
• Work in an Agile development environment to develop phased delivery and go-to-market plans in partnership with partners.
• Lead workstreams with partners (strategy, product, design, technology, finance, controls, ops, marketing) on prioritization of delivery and innovation roadmaps.
• Maintain deep knowledge of user experience insights and journeys and use analysis to anticipate trends and absorb best practices to continuously refine backlog.
• Manage stakeholder expectations through strong communications and effective partnerships.

Requirements

• Minimum of 3 years of digital product management experience
• Experience with Agile product development techniques and practices, including Jira and Confluence
• Ability to influence and partner / collaborate to drive cross-functional teams with multiple stakeholders, including team members across product, technology, data and design
• Ability to actively work within a team environment while taking individual responsibility

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching