JPMorgan Chase - Wilmington, DE
posted 3 months ago
As a Product Manager in the Digital Channels - Managing & Servicing product group, you will play a pivotal role in shaping the future of product innovation. Your primary focus will be on driving value for customers and guiding successful product launches that exceed expectations. You will be an integral part of a dynamic team that is dedicated to delivering high-quality products that resonate with clients. Your responsibilities will include partnering with both digital and Operations counterparts to create connected servicing experiences across all channels. By leveraging customer feedback and data, you will identify opportunities for improvement and guide the successful launch of new deliveries, ensuring that products are scalable, resilient, and stable. In this role, you will develop a comprehensive product strategy and vision that delivers significant value to customers. You will own, maintain, and develop a product backlog that supports the overall strategic roadmap and value proposition. Additionally, you will build a framework to track key success metrics for the product, including cost, features, functionality, risk posture, and reliability. Your ability to translate high-level servicing opportunities into actionable backlogs will be crucial in improving customer satisfaction and reducing operating expenses. Collaboration will be key in this position, as you will partner with design, data, and technology teams to deliver large-scale initiatives. You will also support various lines of business in their servicing needs that require the app and website, and work closely with the Operations team to ensure a consistent servicing experience across digital, call center, and branch channels. Your role will involve delivering experiments that demonstrate quantifiable impacts on operating expenses and managing discovery efforts and market research to uncover customer solutions that can be integrated into the product roadmap.