Product Manager, Digital Commerce Platform

Thomson Reuters - Eagan, MN

Full-time - Mid Level

Hybrid - Eagan, MN

10,001+ employees

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About the position

As a Product Manager at Thomson Reuters, you will play a pivotal role in shaping and leading the global knowledge economy through our Digital Commerce Platform. This position involves owning, enhancing, and optimizing the platform by building new capabilities and features that facilitate our customers' ability to buy, try, and renew Thomson Reuters products and services. You will be responsible for developing a comprehensive product vision, strategy, and roadmap, while setting key business objectives (OKRs) to guide the product's direction. Your work will involve close collaboration with our growth function to conduct rapid experiments, customer research, and data-driven improvements to enhance user experience. The Digital & Enterprise Capabilities Team is focused on transforming Thomson Reuters into a truly digital company. This transformation is not just about changing customer engagement; it is about re-imagining our business by prioritizing the individual user. We seek curious, smart, and self-driven Product professionals who thrive on turning complex problems into elegant solutions that meet user needs. Our team fosters an agile, collaborative, and supportive environment that encourages diverse thinking, innovative design, and experimentation. You will be part of a large portfolio of transformational efforts aimed at making it easier for customers to do business with us. In this role, you will ensure that customers can easily find, try, buy, or renew products and services that meet their needs. You will leverage customer feedback and analytics to prioritize product direction and desired outcomes. As the voice of the product, you will communicate with key stakeholders to ensure their needs are met and that the product development team receives the necessary direction and support. You will maintain a product roadmap and backlog that outlines customer themes, epics, and stories, prioritizing work that delivers maximum business value. Your leadership will inspire others to achieve high standards of performance and foster a sense of urgency to meet goals.

Responsibilities

• Develop a bold product vision, strategy, and roadmap that inspires teams to realize the vision.
• Conduct market and trend analysis to inspire world-class solutions and experiences.
• Leverage customer insights from user experience research and analytics to drive continuous solution improvement.
• Accountable for the development and health of the product, driving strategy and roadmap using customer analytics for prioritization.
• Maintain and refine a backlog, creating user stories and acceptance criteria, prioritizing stories for maximum business value.
• Ensure stories communicate customer and stakeholder needs to meet key business objectives and strategies for the product.
• Work in an Agile scrum team, ensuring alignment around common goals and objectives.
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
• Inspire others to achieve challenging goals and high performance standards while committing to the organization's direction.
• Demonstrate a high say/do ratio and hold others accountable to the same.

Requirements

• 3+ years of experience as a product manager of a B2B or B2C digital platform shipping multiple products and features focused on e-commerce.
• Experience in Agile (Scrum preferred) environment with a proven understanding of the development life cycle.
• Proven ability to take initiative within a matrix organization and build strong relationships based on excellent communication skills.
• History of partnering with architects and engineers in writing clear user stories.
• Demonstrated ability to achieve bold strategic goals in an innovative and fast-paced environment.
• Ability to develop an inspiring product vision, strategy, and roadmap.
• Strong communication skills with the ability to articulate complex concepts in easy-to-understand terminology.
• Ability to prioritize new feature launches based on competitive analysis and industry trends.
• Proven ability to influence cross-functional teams without formal authority.

Nice-to-haves

• Experience with technology and ability to facilitate communication between business and technology teams.
• Familiarity with financial concepts and financial/budget management.

Benefits

• Hybrid Work Model: Flexible working environment (2-3 days a week in the office).
• Comprehensive benefit plans including flexible vacation and mental health days off.
• Work from another location for up to 8 weeks a year.
• Headspace app subscription for mental wellbeing.
• Retirement savings and tuition reimbursement programs.
• Employee incentive programs and resources for mental, physical, and financial wellbeing.
• Access to LinkedIn Learning and internal Talent Marketplace for professional development.
• Two paid volunteer days annually and participation in ESG initiatives.