Starbucks - Seattle, WA
posted 4 months ago
As a product manager on Starbucks' digital retail experiences team, you will lead initiatives focused on ensuring Starbucks has the systems, information, and tools for partners & customers to have great retail experiences. The Starbucks experience - for both customers and partners - is growing increasingly digital and increasingly complex. From the moment customers start to consider ordering, to when they happily receive their order at the right time and as expected, we aim to ensure customers and partners know what to do, how and when to do it, and feel they have the technology that supports them in their journey. In particular, Starbucks store engines are handling record sales volumes, across four different ordering channels (Café orders, Drive Thru orders, Mobile orders, and 3rd party Delivery App orders), and therefore must ensure that its systems and partners are able to keep everything organized and in routine - and deliver outstanding experiences. This has made being a barista much more challenging. This role will include partnering with the tech teams who are improving backend architecture and developing applications that optimize the fulfillment engine, as well as partnering with our operations and research organizations to identify future opportunities. To be successful, this partner will need to be adept at understanding the requirements, desires, and working ways of many different stakeholders: Frontline baristas, Customers, Starbucks Technology, Starbucks Store Operations, and more - it is at the nexus of creating a great Starbucks experience.