Product Manager, Digital Shop Path

Sephora

Full-time - Mid Level

Hybrid

10,001+ employees

Health and Personal Care Retailers

About the position

As the Product Manager for Digital Shop Path at Sephora, you will be responsible for delivering an innovative digital shopping experience across various platforms. This role involves collaborating with cross-functional teams to define and execute the Shop Path strategy, ensuring a seamless and personalized experience for customers. You will lead efforts to identify and prioritize business opportunities, manage product development from concept to launch, and drive continual improvements based on user research and performance metrics.

Responsibilities

• Support overarching Shop Path product strategy, identifying and prioritizing business desires and opportunities.
• Collaborate with key business and tech stakeholders to communicate a clear vision and align various partners.
• Work with Client Experience, Site Production, Marketing, and Loyalty teams to enhance digital experiences.
• Partner with Engineering to identify implementation options and guide business partners on recommendations.
• Drive requirements from concept through launch, collaborating with internal and external development teams.
• Manage day-to-day troubleshooting and prioritization of Shop Path incidents and bugs.
• Maintain a healthy backlog of Shop Path related user stories.
• Assess technical questions and partner with Engineering or vendors for resolutions.
• Develop success metrics for projects and monitor post-launch results through analysis and reporting.
• Create and maintain comprehensive documentation throughout the product lifecycle.

Requirements

• 5+ years of experience in product management with a successful history of launching effective products for large transactional websites.
• Proven experience in optimizing user interfaces and improving user experience on web and mobile platforms.
• Familiarity with front-end development technologies and principles.
• Demonstrated experience with agile development cycles and release processes.
• Experience using JIRA and agile methodologies.
• Data-driven decision making and experience conducting qualitative and quantitative user research.
• Prior experience in an e-commerce environment focusing on optimizing the shopping path.
• Strong communication and negotiation skills for collaboration with business and technical teams.
• Innate understanding of customer needs and behaviors.
• Proficient in Product Roadmap Planning tools, such as Aha!.

Nice-to-haves

• Experience representing the voice of client or stakeholders.
• Technical acumen including understanding of software development processes and technologies.
• Data-driven and problem-solving focused.

Benefits

• Comprehensive health, dental, and vision plans
• 401(k) plan
• Various paid time off programs
• Employee discount/perks
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee referral bonus program