Product Manager, Digital Shop Path

$123,480 - $137,000/Yr

Sephora - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

5,001-10,000 employees

Health and Personal Care Retailers

About the position

As a Product Manager for Digital Shop Path at Sephora, you will be responsible for delivering an innovative digital shopping experience across various platforms. This role involves collaborating with cross-functional teams to define and execute the Shop Path strategy, ensuring a seamless and personalized experience for users. You will lead efforts to optimize the shopping path, troubleshoot issues, and drive product improvements based on user research and performance metrics.

Responsibilities

• Support overarching Shop Path product strategy, identifying and prioritizing business desires and opportunities.
• Collaborate with key business and tech stakeholders to communicate a clear vision and align partners.
• Work with Client Experience, Site Production, Marketing, and other teams to enhance digital experiences.
• Partner with Engineering to identify implementation options and guide prioritization.
• Drive requirements from concept through launch, collaborating with internal and external teams.
• Manage day-to-day troubleshooting and prioritization of Shop Path incidents and bugs.
• Maintain a healthy backlog of Shop Path related user stories.
• Assess technical questions and partner with Engineering to resolve issues.
• Develop success metrics for projects and monitor post-launch results through analysis.
• Create and maintain comprehensive documentation throughout the product lifecycle.

Requirements

• 5+ years of experience in product management with a successful history of launching effective products for large transactional websites.
• Proven experience in optimizing user interfaces and improving user experience on web and mobile platforms.
• Familiarity with front-end development technologies and principles.
• Demonstrated experience with agile development cycles and release processes.
• Experience using JIRA and agile methodologies.
• Data-driven decision making and experience conducting user research.
• Prior experience in an e-commerce environment focusing on optimizing the shopping path.
• Strong communication and negotiation skills for collaboration with business and technical teams.
• Proficient in Product Roadmap Planning tools, such as Aha!
• Technical acumen to understand software development processes and technologies.

Nice-to-haves

• Experience representing the voice of the client or stakeholders.
• Innate understanding of customer needs and behaviors.
• Proven ability to meet critical deadlines while maintaining strong relationships.

Benefits

• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off