Product Manager - Digital

About the position

Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking a Digital Product Manager to join our digital product team, where you will be leading a suite of innovative commerce and loyalty solutions for medical practices, medical spas, and partners nationwide within our Evolus app and digital platform ecosystem globally. This role demands technical depth, principled thinking, a high bar for quality, structured communication, bold innovation, and a mentality of starting with the customer and working backward. You will work alongside star teams from engineering, marketing, research & design, legal, sales, and customer success. You will work to build intelligent and delightful experiences, and drive positive impact for our customers, in a fast-paced, rapidly growing, technological environment. You should be comfortable in uncharted territory as we envision unique and differentiated solutions for our customers in an otherwise legacy market. We are looking for a Product Manager who is excited to make an impact in this industry and has the skills to match. If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie.

Responsibilities

• Manage end-to-end product lifecycle for the digital product (strategy, requirements gathering, feature roadmap based on priority/impact, collaborate with cross functional team to implement roadmap, internal communication/stakeholder management) for digital products including but not limited to Club Evolus.
• Responsible for implementing innovative projects using MVP approach and also piloting new ideas. Lead the ideation, technical development and launch of innovative products & features.
• Synthesize customer and consumer feedback, research and market analysis to enhance user satisfaction and act as customer advocate.
• Translate business and product needs into requirements and prioritized roadmap projects based on business case and resource requirements.
• User acceptance testing/product QA for ongoing deployments and product launch.
• Map the overall UX journey for the product and enhance the existing product UX in collaboration with the design team.
• Manage the timeline for the projects.
• Establish KPIs to track product success, progress, and usage. Partner with the analytics team to measure/monitor funnel KPIs and product performance in terms of digital product adoption.
• Partner with business/marketing teams to ensure there is a robust go-to-market launch plan.
• Drive product development with a team of engineers and designers using agile/scrum methodology vs waterfall.
• Conduct training on new products/enhancements to internal customers.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
• Design processes and standard work for product management wherever applicable to ensure scalability across digital platforms.
• Run A/B tests, analyze data, recognize trends, and identify key levers for optimization.
• Recognize the nature of each problem and ensure the right people are involved to help solve it. Be an active contributor to that solution, not just a communication facilitator.
• Be flexible and adaptable to wearing multiple hats depending on the organization's changing needs.

Requirements

• BA/BS degree required.
• 4+ years of Digital Product Management experience (digital technologies & platforms) working in fast-paced technology companies is a must.
• Expertise in implementing AI/ML products specifically conversation AI.
• Proven ability to work with diverse global team.
• Analytical background to track and measure product performance.
• Highly motivated, and capable of working in a self-driven, entrepreneurial environment.
• Excellent problem solver enjoying coming up with creative solutions in a fast-paced agile environment with a strong focus on customer experience.
• Excellent communication and interpersonal skills with the ability to work well with.
• Experience working in cross-functional teams. Collaboration with relevant team players such as internal/external engineers, architects, web publishing teams, and ERP teams is required.
• You are technical or have aptitude and willingness to learn.
• Experience creating examples through wire frames and mockups is a plus.

Benefits

• Competitive suite of medical, dental, and vision benefits.
• Employer-covered life insurance and short-term disability.
• 401k match offered by Evolus.
• New hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses.
• Mental health and well-being resources.
• Flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees.
• Holiday soft closure between the Christmas and New Years holidays.
• Regularly catered team meals at Evolus Headquarters.
• Fully stocked kitchen (Kombucha & Coffee included).