Product Manager Digital

Staples - Framingham, MA

Full-time - Mid Level

Framingham, MA

Merchant Wholesalers, Nondurable Goods

About the position

Staples is a business-to-business company that focuses on delivering customer-centric site experiences, positioning itself as a digital selling platform of choice. The eCommerce team plays a crucial role in ensuring that the mobile, desktop, and app platforms provide the digital experience that customers expect. This is achieved through customer insights, analytics, and testing, which help build a strong innovation pipeline for the future and facilitate the seamless introduction of products and solutions to the market. The team utilizes online merchandising and campaigns, executed by both humans and automated tools, to convert new and returning website visitors into customers. Collaboration is key, as the team works end-to-end with sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience that drives profitable results in a fun and rewarding work environment. The Product Manager plays a critical role in shaping the future of Staples' eCommerce platforms. This individual is responsible for leveraging customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring that the mobile, desktop, and app platforms deliver exceptional digital experiences. The role requires close collaboration with engineering teams to bring innovative products and solutions to market, driving growth and enhancing customer satisfaction. The Product Manager will work with leadership to define the product vision and align it with the overarching business and digital strategy, while also owning the product backlog and managing user stories, bugs, and tasks based on strategic business goals, customer value, and team capacity. This position encourages a mindset of continuous improvement, fostering an environment where the team can experiment with new ideas and approaches to solve customer problems.

Responsibilities

• Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
• Own the product backlog, meticulously managing and prioritizing user stories, bugs, and tasks based on strategic business goals, customer value, and team capacity.
• Serve as the key point of contact between the development team and stakeholders.
• Craft detailed user stories and acceptance criteria to guide the development process.
• Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.

Requirements

• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
• 5+ years of related experience in product management, with a focus on eCommerce or digital products.
• Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration.
• Comprehensive understanding and practical application of Agile methodologies, tools, and systems.

Nice-to-haves

• Master's degree in a related field.
• Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager).
• Experience in the specific industry (e.g. B2B, supply chain, office supplies).

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs
• and more!