PRODUCT MANAGER, END USER SUPPORT & SECURITY SERVICES

Ensono - Montgomery, AL

Full-time - Mid Level

Remote - Montgomery, AL

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Product Manager, End User Support & Security Services is responsible for the strategic vision and service ownership of a portfolio of security and end-user services. This individual contributor role involves collaborating with stakeholders to develop product roadmaps, enhancing existing services, and ensuring compliance with client business requirements.

Responsibilities

• Collaborate with key internal and external stakeholders to develop integrated product roadmap.
• Stay abreast of technology and service offerings in the market to assess market potential and viability.
• Develop new and enhance existing services to meet evolving client needs.
• Lead the design and build of new services that meet highly regulated client business requirements.
• Prepare and solicit business approval through Ensono's productization process.
• Develop and update product definition and design in collaboration with various teams.
• Manage the product life cycle, including maintenance and retirement of product SKUs.
• Keep track of third-party license or resource usage for vendor contract renewals.
• Meet regularly with vendors to stay current on solutions and innovate new ways to leverage them.
• Support periodic reporting on the financial and business performance of the product portfolio.
• Educate the Sales teams on the product portfolio through prepared materials and live sessions.
• Assist presales team for client calls that require subject matter expertise.
• Support responses to RFPs and oral sales presentations.
• Maintain client insights by meeting with technical delivery managers and client success managers.

Requirements

• 5+ years of overall IT experience.
• 3+ years of End User Experience.
• 3+ years of Cyber security & compliance experience.
• Experience putting together managed services portfolios.

Nice-to-haves

• Strong multi-tasking abilities with the ability to shift focus/priorities.
• Self-motivated with a strong desire to learn quickly.
• Excellent written and verbal communication skills.
• Desire to regularly transform and improve oneself.

Benefits

• Unlimited Paid Days Off
• Two health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Wellness program
• Flexible work schedule