Product Manager for IT Service Management (Information Technology Executive 2)

$98,563 - $149,732/Yr

Commonwealth Of Pennsylvania

Part-time - Mid Level

Remote

Administration of Human Resource Programs

About the position

The Product Manager for IT Service Management (ITSM) will lead the management, configuration, and optimization of the ServiceNow platform to enhance IT service delivery experiences for over 80,000 employees in Pennsylvania. This role encompasses the full product lifecycle, focusing on streamlining IT processes and ensuring user-centric access to IT services. The position is crucial in driving the transformation of the Office of Information Technology (OIT) and requires collaboration with business and IT leadership to meet evolving customer needs.

Responsibilities

• Lead the management and optimization of the ServiceNow platform.
• Oversee the full product lifecycle from ideation to implementation and continual improvement.
• Streamline IT processes to enhance usability and service delivery.
• Collaborate with business and IT leadership to understand customer needs.
• Ensure the ServiceNow platform evolves to meet IT and employee requirements.

Requirements

• Eleven years of professional information technology experience; or seven years of experience and a bachelor's degree; or an equivalent combination of experience and training.
• At least 5 years of combined product management and ServiceNow experience.
• At least 5 years of experience in a large enterprise IT environment or managing ITSM platforms across multiple business units.

Nice-to-haves

• ServiceNow certification (e.g., Certified System Administrator or Certified Implementation Specialist).
• Familiarity with emerging trends in ITSM and the ServiceNow ecosystem (e.g., AI, automation, integrations with other platforms).

Benefits

• Multiple health plans including health coverage, vision, dental, and wellness programs.
• Competitive wages and financial wellness options including retirement and investment plans.
• Generous paid leave benefits including vacation, sick leave, parental leave, military leave, and paid time off for holidays.
• Flexible work schedules and work-from-home opportunities.
• Opportunities for internal mobility and professional development.
• Employee-only discounts and rates on various services and memberships.