Commonwealth Of Pennsylvania
posted 18 days ago
The Product Manager for IT Service Management (ITSM) will lead the management, configuration, and optimization of the ServiceNow platform to enhance IT service delivery experiences for over 80,000 employees in Pennsylvania. This role encompasses the full product lifecycle, focusing on streamlining IT processes and ensuring user-centric access to IT services. The position is crucial in driving the transformation of the Office of Information Technology (OIT) and requires collaboration with business and IT leadership to meet evolving customer needs.