Product Manager II Customer Community

$148,850 - $181,950/Yr

Surescripts - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

501-1,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Product Manager II at Surescripts is responsible for setting the overall strategy and vision for complex healthcare products and solutions. This role involves overseeing the development and execution of the product roadmap, ensuring that products meet business requirements and are delivered on time and within budget. The Product Manager II will lead user research efforts, stay updated with industry trends, and serve as a subject matter expert across the company while mentoring junior team members.

Responsibilities

• Define the long-term vision and direction of the product and/or capability.
• Create and maintain an 18-month product roadmap in Aha! that outlines the features and releases aligned to goals and investments.
• Socialize Roadmap and communicate updates to relevant stakeholders and customers.
• Monitor roadmap progress of features and releases in support of goals and investments.
• Capture and analyze new product ideas evaluating their potential value and viability.
• Maintain Ideas Intake process, including prioritization, updates, and communications as per SLAs.
• Define and prioritize product features by leveraging expertise from Business Architecture, User Experience, and Platform teams.
• Create and maintain product features in Aha! including description, business need, value, and success measures.
• Function as the primary interface to the Business Analyst team to define the feature acceptance criteria.
• Monitor development progress and approve the work items completed by the agile teams.
• Strategically plan product releases and update Aha! accordingly with details such as release dates, milestones, status, and progress.
• Drive the efforts with Commercialization and Marketing to plan and execute an effective market launch strategy.
• Own the creation of educational materials, training sessions and guides that help the users and other stakeholders learn how to use and benefit from the solution.
• Perform product and feature demos.
• Ensure that the product or capability complies with the relevant laws, regulations, standards, and policies.
• Develop strategic customer relationships with key stakeholders and represent Surescripts at industry standards workgroup meetings.
• Mentor Product Manager I, Product Analysts, and any new team members.

Requirements

• Bachelor's degree or equivalent experience
• 8+ years of experience in related, progressive roles
• 5+ years of experience in healthcare or a field related to the business
• 5+ years of experience assessing market and customer needs for information products and services
• 5+ years of experience in the building and managing of new products
• 1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage)
• Experience promoting new concepts and gaining stakeholder support

Nice-to-haves

• 3+ years defining product or capability strategy, prioritizing features, or user stories
• 3+ years of experience in physician vendor applications, pharmacy or PBM services
• User-Experience Design training or background
• Experience with Aha! for Product Management tool
• Pragmatic Marketing Certification
• Experience with industry standards such as NCPDP, HL7, FHIR
• Experience with emerging technologies such AI/ML, VR/AR, Biometrics, etc
• Project Management experience
• Master's degree in a related business or healthcare field

Benefits

• Comprehensive healthcare (including infertility coverage)
• Generous paid time off including paid childbirth and parental leave and mental health days
• Pet insurance
• 401(k) with company match and immediate vesting