Product Manager II -Technical

Arup Laboratories - Salt Lake City, UT

Full-time

Salt Lake City, UT

Ambulatory Health Care Services

About the position

At ARUP Laboratories, we are seeking an experienced software Product Manager to help shape the future of our public-facing websites used by laboratory staff, physicians, medical personnel, and researchers. The Product Manager will be responsible for the product planning and execution throughout the product lifecycle, which includes gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure that customer satisfaction goals are met. This role is crucial in ensuring that the product aligns with the company's overall strategy and goals. The ideal candidate will have at least four years of experience managing customer self-service web portals. A customer-first perspective is essential, as the candidate will need to utilize customer interactions, research, and data from web analytics to fully evaluate and understand the customers' needs and jobs to be done. The ability to translate these findings into valuable functionality is a key aspect of this role. Working with various stakeholders and cross-functional teams, the Product Manager will create a prioritized product roadmap and deliverables. This position requires excellent analytical, organizational, and communication skills to effectively manage the product lifecycle and ensure successful product launches. The Product Manager will also be responsible for representing the company by visiting customers to solicit feedback on products and services, acting as a product evangelist to build awareness and understanding of the product.

Responsibilities

• Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Define the product strategy and roadmap.
• Maintain a product backlog of prioritized features and corresponding justification.
• Be an expert with respect to the competition.
• Develop the core positioning and messaging for the product.
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources.
• Drive product launches including working with marketing, executives, and other product management team members.
• Perform product demos to customers as requested.
• Represent the company by visiting customers to solicit feedback on company products and services.
• Act as a product evangelist to build awareness and understanding.
• Other duties as assigned.

Requirements

• Bachelor's Degree or better.
• Four (4) years of experience as a software Product Manager or four (4) years of experience with increasing responsibility in the laboratory.
• Excellent written and verbal communication skills.
• A proven track record as a Product Manager managing B2B self-service web portals.
• Proven work experience in product management or as an associate product manager.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Proven ability to influence cross-functional teams without formal authority.
• Skilled at working effectively with cross-functional teams in a matrix organization.
• Excellent teamwork skills.

Nice-to-haves

• Master's Degree or better in Business Administration or related field.