Arup Laboratories - Salt Lake City, UT
posted about 2 months ago
At ARUP Laboratories, we are seeking an experienced software Product Manager to help shape the future of our public-facing websites used by laboratory staff, physicians, medical personnel, and researchers. The Product Manager will be responsible for the product planning and execution throughout the product lifecycle, which includes gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure that customer satisfaction goals are met. This role is crucial in ensuring that the product aligns with the company's overall strategy and goals. The ideal candidate will have at least four years of experience managing customer self-service web portals. A customer-first perspective is essential, as the candidate will need to utilize customer interactions, research, and data from web analytics to fully evaluate and understand the customers' needs and jobs to be done. The ability to translate these findings into valuable functionality is a key aspect of this role. Working with various stakeholders and cross-functional teams, the Product Manager will create a prioritized product roadmap and deliverables. This position requires excellent analytical, organizational, and communication skills to effectively manage the product lifecycle and ensure successful product launches. The Product Manager will also be responsible for representing the company by visiting customers to solicit feedback on products and services, acting as a product evangelist to build awareness and understanding of the product.