Product Manager IT Loyalty Tech Platform

$100,000 - $128,600/Yr

JetBlue Airways - New York, NY

Full-time - Mid Level

New York, NY

Air Transportation

About the position

The Product Manager, IT Loyalty Technology Platform is responsible for driving the strategy, development, and ongoing optimization of JetBlue's loyalty platform. This role focuses on production support, systems monitoring, release management, integration and API management, and security and fraud mitigation. The Product Manager ensures the platform delivers reliable, secure, and scalable solutions that meet the needs of customers and stakeholders, collaborating with various teams to maintain a seamless customer experience while supporting operational efficiency and compliance.

Responsibilities

• Define and execute the product strategy and roadmap for JetBlue's loyalty platform.
• Collaborate with IT and business teams to prioritize platform enhancements and ensure alignment with the loyalty program's goals.
• Manage the platform's production support processes, driving efficient issue resolution and minimizing customer and operational impact, with focus on improving KPIs.
• Define and roll out improvements to release management activities to ensure timely and successful deployment of platform updates and enhancements.
• Lead efforts to manage and optimize integrations and APIs, enabling seamless data flow between the loyalty platform and external systems.
• Partner with cybersecurity and fraud prevention teams to enhance platform security, detect vulnerabilities, and mitigate fraud risks.
• Drive continuous improvements to the JetBlue account and TrueBlue sign-on platform, ensuring reliability, usability, and compliance.
• Act as the primary liaison between stakeholders, including IT, loyalty marketing, and external partners, to deliver platform initiatives.
• Analyze platform performance and customer feedback to identify opportunities for enhancement and innovation.
• Stay informed of industry trends and emerging technologies to inform the platform's long-term strategy.

Requirements

• Bachelor's degree in Computer Science/IT or a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.
• Three (3) years of experience managing project delivery and supporting products for business customers.
• Demonstrate proficiency in Analytic Thought, Technical Ability, and Written Communication through a work sample during the hiring process.
• Available for occasional overnight travel (10%).
• In possession of valid travel documents with the ability to travel in and out of the United States.
• Able to work flexible hours and be available for an emergency response on short notice.
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.

Nice-to-haves

• Four (4) years of professional experience in IT product management, IT project management or similar discipline; OR Master's degree in Computer Science/IT or a related discipline with three (3) years of professional experience in IT product management, IT project management or similar discipline.
• Experience working in Loyalty.
• Experience managing cross-functional, medium-large-scale projects with internal teams and external business partners.
• Experience working with cross-functional platforms.
• Experience working in an Agile/SAFe environment.
• Demonstrates a strong knowledge of technology trends; digital trends, industry background.
• Basic understanding digital commerce and project and product delivery.
• Knowledge of budget creation and management.
• Knowledge of the airline industry.

Benefits

• Performance bonuses
• Restricted stock units
• Access to healthcare benefits
• 401(k) plan and company match
• Crewmember stock purchase plan
• Short-term and long-term disability coverage
• Basic life insurance
• Free space available travel on JetBlue