Product Manager (IT Racks)

Vertiv - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

10,001+ employees

Wholesale Trade Agents and Brokers

About the position

The Product Manager for Global IT Racks & Containment at Vertiv Corporation is a pivotal role that involves gathering and analyzing customer needs, evaluating market and regulatory trends, and developing new product roadmaps and strategies. This position is responsible for the global IT Rack offerings and works collaboratively with regional and functional teams to achieve financial objectives. The Offering Manager will exercise supervision in terms of priorities, costs, methods, and resourcing in a global, matrixed environment. The Global Edge Systems business focuses on solving the significant challenge of Digital Continuity for application users worldwide, leveraging technology leadership, company scale, regional familiarity, and a deep understanding of customer needs. Digital Continuity solutions encompass critical infrastructure hardware, software, and services that ensure the continuous functionality of IT assets running digital applications across various sectors, including cloud, enterprise, industry, and communications. The deployments are anchored in two broad segments: Edge Rack Systems and Data Center Rack Systems. The customer base includes end users and technology service providers, ranging from Fortune 10 global companies to small businesses, as well as channel partners such as server OEMs, IT and electrical distributors, resellers, and managed service providers.

Responsibilities

• Responsible for the financial performance of the IT Rack & Containment offerings globally, with decision and resource allocation rights.
• Support a solutions-strategy where IT Rack & Containment serve as the delivery structure for advanced technologies and services.
• Ownership of the product lifecycle management function for IT Rack & Containment offerings globally, including hardware, software, and service.
• Coordinate with peers to drive innovation, development, and delivery of IT Rack & Containment offerings, including specializations for AI, Cloud Services, and Edge Computing.
• Enable global routes to market to facilitate commercial success, accentuating fit into Channel Partners' business models.
• Enable supply bases for competitive fulfillment across all business regions globally.
• Conduct competitive assessments in the relevant market space, including technology and market partnership opportunities.
• Identify emerging market opportunities rooted in technology applications, particularly in cloud, colocation, and communications settings.
• Execute and guide primary and secondary market research, interfacing directly with customer decision-makers and stakeholders to acquire unfiltered Voice-of-Customer.
• Develop comprehensive market requirements for IT Rack & Containment technologies, specialized for prioritized vertical and application segments.
• Facilitate tools development, content creation, and data management to grow Vertiv IT solutions revenue and profitability.
• Achieve positioning as a trusted adviser to customers and channel partners relevant to target segments.
• Influence and coordinate with peer leaders and teams globally to provide optimal customer experience.
• Lead engagement with strategic customers and segments, addressing problems in deploying and managing IT assets.
• Directly elicit customer feedback through face-to-face interactions with systems being optimized for specific use cases.
• Drive and facilitate technical input for new product development at the product and system level.
• Lead identification, prototyping, and validation of design improvements at the product and system level to enhance performance across the lifecycle.
• Contribute to global product and solutions business strategies at the executive level.

Requirements

• Bachelor's Degree in Engineering or product marketing degree preferred, but not required.
• MBA beneficial but not required.
• 3+ years related experience; product or industry experience preferred.
• English fluency required, written and spoken; other language(s) highly valued.
• Team leadership and experience in a global product & customer environment highly valued.
• Ability to directly interface with customers at the executive and technical levels required.
• Embrace Vertiv's Core Principles & Behaviors to help execute Strategic Priorities.

Nice-to-haves

• Experience in critical infrastructure and data center technology markets.
• Familiarity with digital applications and cloud services.
• Proficiency in market research methodologies and customer engagement strategies.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance plans.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.